Report a speaker issue
If speakers on a call are matched to the wrong people, you can send a note about it from the call page. Use this when you want to tell the Outdoo AI team what looks wrong with the speaker assignment.
If you only need to fix who said what on the call, reassign the speakers yourself instead (see Fixing Incorrect Speaker Identification in Call Recordings).
Send a report
- Open the call from Real Calls > History.
- On the timeline toolbar below the player, click Report Speaker Issue. It sits next to Manage Speakers.
- In the window, describe what looks wrong with the speaker assignment. You can write up to 1,024 characters.
- Click Send Report. You see the message "Report sent". Click Cancel to close the window without sending.
Send Report stays disabled until you type something in the box.
If the report doesn't go through, you see "Couldn't submit your feedback. Try again." Your text stays in the box, so try Send Report again.
Who can see it
Report Speaker Issue appears together with Manage Speakers. You need a permission profile that allows managing speakers on calls. If you don't see either link, ask your admin. The links are not shown on a call shared through a link.
Hope this article was helpful. For any queries, please write to support@outdoo.ai