Roleplay Call Types

Modes & Use Cases

Voice Mode

• Description: Live audio-driven roleplay where the agent responds via voice (and optionally transcribed text). Useful for practicing phone calls and voice-first interactions.
• Best for: Phone calls, voice-based customer support, sales cold calls.
• Use-case Examples:
  • Practicing a 3-minute cold call pitch.
  • Handling an escalated support call with an angry customer.

Chat Mode

• Description: Text-based interactive roleplay where the agent acts as the counterpart in chat format.
• Best for: Customer support chat, sales live-chat practice, scripted messaging.
• Use-case Examples:
  • Simulating chat-based onboarding flows.
  • Practicing live-chat escalation messages.

Video Mode

• Description: Roleplay with video + audio context (agent provides spoken responses and may simulate visual cues or instructions). Ideal for rehearsing web conference calls.
• Best for: Web conference meetings, demo walkthroughs, remote interviews.
• Use-case Examples:
  • Practicing a 15-minute product demo over Zoom.
  • Conducting a mock interview with camera presence.

In-Person Mode

• Description: Roleplay configured to approximate face-to-face interactions (agent responses focused on body language cues, timing, and physical meeting flow).
• Best for: In-person meetings, trade show interactions, sales pitches.
• Use-case Examples:
  • Roleplaying a coffee-shop sales pitch with interruption handling.
  • Practicing networking introductions and elevator pitches.

How to Choose a Mode for Your Scenario

• Phone call practice: prefer Voice Mode for tone and timing.
• Web conference practice: choose Video Mode for screen-share and camera presence.
• In-person meeting practice: pick In-Person Mode to focus on body language.
• Chat or written interaction practice: use Chat Mode for message flows.

Preparing a Roleplay Session — Step-by-Step

1. Define the objective: negotiation, demo, support resolution, or interview.
2. Choose a mode: voice, chat, video, or in-person.
3. Prepare a short brief for the agent: role, persona, constraints, and success criteria.
4. Set time limits and milestones (e.g., 5 min intro, 10 min negotiation).
5. Run session and record (audio/video/transcript) when possible.
6. Review feedback: note improvements and re-run with adjusted prompts.

Troubleshooting & Tips

• If the agent behaves unexpectedly: rollback to the previous commit, isolate the changed prompt, and re-test.
• Keep prompt versions under source control to allow quick reverts and A/B testing.
• For voice/video modes, ensure server-side media handling and transcription services are operational.