Roleplay Call Types
Modes and Use Cases
Voice Mode
Live audio-driven roleplay where the agent responds via voice (and optionally transcribed text). This is useful for practicing phone calls and voice-first interactions.
Best for: Phone calls, voice-based customer support, sales cold calls.
- Practicing a 3-minute cold call pitch.
- Handling an escalated support call with an angry customer.
Chat Mode
Text-based interactive roleplay where the agent acts as the counterpart in chat format.
Best for: Customer support chat, sales live-chat practice, scripted messaging.
- Simulating chat-based onboarding flows.
- Practicing live-chat escalation messages.
Video Mode
Roleplay with video and audio context, where the agent provides spoken responses and may simulate visual cues or instructions. Ideal for rehearsing web conference calls.
Best for: Web conference meetings, demo walkthroughs, remote interviews.
- Practicing a 15-minute product demo over Zoom.
- Conducting a mock interview with camera presence.
In-Person Mode
Roleplay configured to approximate face-to-face interactions, with agent responses focused on body language cues, timing, and physical meeting flow.
Best for: In-person meetings, trade show interactions, sales pitches.
- Roleplaying a coffee-shop sales pitch with interruption handling.
- Practicing networking introductions and elevator pitches.
How to Choose a Mode for Your Scenario
- Phone call practice: prefer Voice Mode for tone and timing.
- Web conference practice: choose Video Mode for screen-share and camera presence.
- In-person meeting practice: pick In-Person Mode to focus on body language.
- Chat or written interaction practice: use Chat Mode for message flows.
Preparing a Roleplay Session — Step-by-Step
- Define the objective: negotiation, demo, support resolution, or interview.
- Choose a mode: voice, chat, video, or in-person.
- Prepare a short brief for the agent: role, persona, constraints, and success criteria.
- Set time limits and milestones (e.g., 5 min intro, 10 min negotiation).
- Run the session and record audio, video, or transcript when possible.
- Review feedback, note improvements, and re-run with adjusted prompts.
Tips
- If the agent behaves unexpectedly, isolate the changed prompt and re-test with the previous version.
- For voice and video modes, confirm that media handling and transcription services are working before your session.