Intro to Roleplay Agents
A Roleplay Agent is an AI-powered simulation of a buyer. It has a defined persona — personality traits, emotional state, objections, communication style, and a specific scenario — and it responds dynamically to whatever the rep says. Reps practice against it the same way they would prepare for a real call, with a scorecard and feedback after each session.
Roleplay agent types
Beyond standard voice buyer simulations, Outdoo supports several specialised formats:
- In-Person Roleplay Agents — face-to-face conversations where body language, pacing, and meeting flow matter
- Multi-Persona Roleplay Agents — buying committee simulations with multiple stakeholders, each with different priorities
- Gatekeeper Agents — training reps to navigate assistants and first-line blockers before reaching the decision-maker
- Chat Roleplay Agents — text-based roleplays for async practice, messaging consistency, and objection handling in chat workflows
Ways to create a roleplay agent
Method | Description | Best for |
|---|---|---|
From Existing Calls | Upload a call or connect Gong/Clari. Outdoo extracts buyer behaviour, tone, objections, and persona details automatically. | Most accurate, real-world scenarios |
Create Variations | Generate instant variations using new personas, scenarios, or voice styles from an existing agent. | High-volume roleplay libraries, adaptability training |
Clone Agent | Reuse an agent across multiple sales stages — discovery, pricing, negotiation. | Consistency across the sales cycle |
From Prompt | Type a short description of the buyer and context. Outdoo builds a complete agent. | Fast persona creation, onboarding, new scenarios |
From File or Resource | Create an agent from product docs, playbooks, or call scripts. | Grounding agents in real materials |
From Template | Start from prebuilt templates for cold calls, discovery, demos, and other common scenarios. | Structured, repeatable simulations |
What you can configure
Each agent has several layers of configuration:
- Persona — name, title, company, personality traits, emotional state, communication style
- Scenario — call type (cold call, discovery, demo, renewal, objection), context, and background story
- Objections and preferences — what the buyer pushes back on and what they respond to
- Scorecard — the criteria used to evaluate the rep's performance after each session
- Coaching instructions — guidance that appears to the learner before or after the session
- Background environment — ambient noise to simulate office, call centre, or other settings
Organising agents
Agents can be grouped into folders by product line, skill area, sales stage, or training cohort. Folders can be shared with your team or attached to Courses and Call Blitz sessions.
Where agents are used
- Standalone practice — reps access agents directly from the Roleplay section
- Courses — agents are added as lessons in a structured training path
- Call Blitz — managers run timed group practice sessions using selected agents
- Certifications — course completion and scorecard thresholds used for formal sign-off