Intro to Coaching
Coaching in Outdoo AI spans both practice and live calls. After a team member completes a roleplay, their scorecard data feeds into coaching metrics. After live calls come in, the same scoring logic shows whether practiced skills showed up in execution. Performance > Activity is where you act on that data: reviewing calls, giving feedback, and identifying what needs more work.
Watch: Build a Closed Loop Coaching System with AI Roleplay to Drive Performance and Outcomes
Comments and feedback
Go to [Performance > Activity](https://app.outdoo.ai/coaching/performance) and open the Comments tab to see the feedback left on calls across your team. Use it to check who is getting input and who has gone the longest without feedback. The Manager Scorecards tab shows the scorecards managers have filled in by hand, and Listened Calls shows which calls have been reviewed.
Team activity
The Team Activity tab shows how each team member is doing. For practice data, go to Performance > Practice. For criterion-level scores, go to Performance > Scorecards. Because the same scorecards apply to roleplays and real calls, you can see the gap between how a team member performs in practice and in real conversations. A wide gap on a specific criterion, such as discovery question quality, points to a skill that has been practiced but is not transferring to live calls.
Performance > Activity, with each team member's activity and scores.
Scorecards
Visit Manage > Scorecards to create and manage scorecards for consistent call evaluation. Scorecards are the scoring frameworks that apply across roleplay sessions and live calls. Getting them right is what makes coaching data meaningful over time. Whether you can open Manage > Scorecards depends on your permission profile.
Hope this article was helpful. For any queries, please write to support@outdoo.ai