Intro to Coaching

Coaching in Outdoo spans both practice and live calls. After a rep completes a roleplay, their scorecard data feeds into coaching metrics. After live calls come in, the same scoring logic shows whether practiced skills showed up in execution. The Coaching section is where you act on that data — reviewing calls, giving feedback, and identifying what needs more work.

Coaching inbox

Navigate to Coaching > Coaching Inbox to see which reps need attention and who has outstanding feedback requests. The inbox surfaces calls that need review, open coaching notes, and direct links to the recordings waiting on you. This is the starting point for a manager's daily coaching workflow — it shows who is seeking input and who has gone the longest without feedback.

User performance

Go to Coaching > User Performance to see who you have coached recently and who is overdue. Performance data here reflects both roleplay scores and live call scores, so you can see the gap between how a rep performs in practice and how they perform in real conversations. A wide gap on a specific criterion — say, discovery question quality — points to a skill that has been practiced but is not transferring to live execution.

Coaching initiatives

Visit Coaching > Manage Initiatives to create and manage scorecards for consistent call evaluation. Initiatives are the scoring frameworks that apply across roleplay sessions and live calls — getting them right is what makes coaching data meaningful over time. This section is available to managers and admins.

If you need help, contact us at support@outdoo.ai.