Tips for Recording Calls
Follow these tips to ensure your calls are recorded successfully.
General Tips for All Calls
Check Recording Permissions: Ensure the person initiating the call meets your organization's recording requirements. Your company may record only when the meeting organizer is a recorded team member, or when at least one participant is a recorded team member regardless of who organizes.
Schedule Meetings in Advance: Schedule meetings at least 30 minutes ahead of time to allow Outdoo AI to scan and schedule the recording. For last-minute or unplanned calls, manually add the Outdoo AI bot. Learn how to record impromptu calls.
Include a Valid Meeting URL: Add the meeting URL to the calendar event. Avoid last-minute updates to the URL, as Outdoo AI might not process the changes in time.
Allow Browser Access for Participants: Ensure your meeting settings allow all participants to join via a web browser. Blocking this feature may prevent Outdoo AI from joining.
Avoid Marking Events as 'Private' or Including 'Skip Words': Marking an event as Private or including Skip Words hides meeting details from Outdoo AI, preventing it from joining the call.
Ensure Outdoo AI Has Access to the Meeting Room: If using a waiting room or password-protected meetings, provide the notetaker with access or the meeting password.
Start Meetings on Time: Late starts may result in the recording not capturing the meeting.
Do Not Decline Calendar Events if You Are the Organizer: Declining an event will stop Outdoo AI from recording it.
For External Host Meetings: Ensure the setting "Record whether I am host or Guest" is enabled in Meeting Settings.
Understand Your Organization's Recording Policies: Confirm with your tech admin if both internal and external meetings are recorded or just external ones.
Consent Settings: If consent is enforced, schedule meetings in a way that ensures consent is captured. Non-compliance may result in no recording. Contact your tech admin for assistance.
Assign a New Host if Leaving the Meeting: If you leave a meeting early, assign another participant as the host to prevent disruptions to the recording.
Meeting Length: Limit meetings to 2 hours or less. Outdoo AI cannot process calls exceeding this duration.
Quick Troubleshooting
If a call is not being recorded:
- Go to My Settings and ensure there is a green checkmark next to your integration
- Ask your tech admin to confirm your recording setup in Company Settings > Team Members
Additional Tips for Zoom Calls
To ensure the speaker view appears alongside shared screens when recordings are brought into Outdoo AI:
- In Zoom, navigate to Account Settings > Settings > Recording Tab
- Enable the option to Record thumbnails when sharing
If you need help, contact support at support@outdoo.ai.