Pay an Outstanding Invoice
When an invoice is unpaid, the Billing page shows a red banner with a Pay Now button. This article shows how to pay it and where to look if something does not match.
You need the Manage Billing permission in your permission profile to open the Billing page.
Pay an invoice
- Go to Company Settings > Billing.
- Look for the red banner at the top. It says "You have N invoice(s) to pay." with the line "Pay the outstanding amount to keep your plan active."
- Click Pay Now. The invoice opens in a new tab.
- Complete the payment on the invoice page.
- Come back to the Billing page and refresh it to see the updated invoice Status.
The banner appears for invoices with an unpaid status, such as Open. Pay Now opens the first unpaid invoice. If you have more than one, pay it, refresh, and the banner shows what is left.
If a pop-up is blocked, allow pop-ups for Outdoo AI and try again.
Pay from the invoice list
You can also pay from the Invoices card further down the page:
- Find the invoice in the list. It shows Invoice Number, Date, Amount Due and Status.
- Click the invoice number. The invoice opens in a new tab.
- Pay it there.
If an invoice has no link, its number is shown as plain text and you cannot open it from here. Click Talk to Support to ask our team for help.
Other actions on the page
- Manage Billing opens the billing portal in a new tab, where you can manage payment details and billing contacts.
- Talk to Support opens a scheduler so you can book time with our team.
If something goes wrong
- If the page says "Couldn't load invoices. Refresh the page and try again.", refresh the page.
- If you see "Couldn't open the billing portal. Try again.", wait a moment and click Manage Billing again.
- If the banner stays after you paid, refresh the page. If it is still there, click Talk to Support and share the invoice number.
- If the Invoices card says "No invoices yet", nothing has been billed to your workspace.
For plan details, licenses and usage, see Billing.
Hope this article was helpful. For any queries, please write to support@outdoo.ai