In-person roleplay — how scoring works
In-person roleplay mode is designed for face-to-face training scenarios — product demos, on-site meetings, and conversations where the rep is not on a phone or video call. This article covers how scoring works in in-person mode and how it differs from voice roleplay.
For setup instructions, see Create an in-person roleplay agent and Intro to in-person roleplay agents.
How in-person scoring works
In-person roleplay uses the same scorecard system as voice roleplay. After the session, the AI evaluates the rep against the criteria defined in the assigned scorecard. The criteria, weights, and scale options are configured identically — there is no separate in-person scorecard type.
Managers can also add a manual score to any in-person session, the same way they can for voice sessions. Manual scoring lets a manager or coach who observed the session override or supplement the AI score with their own assessment.
How it differs from voice roleplay
In voice roleplay, the AI analyses the audio recording — tone, pacing, filler words, and spoken content. In in-person mode, there is no audio capture of the rep's side of the conversation in the same way. The AI evaluates the content of the exchange based on what the rep typed or said through the interface.
The practical difference is that in-person scoring focuses on the substance of what the rep communicated, not delivery characteristics like talk speed or vocal confidence. If those are things you want to evaluate, voice mode is better suited. In-person mode is better suited for practising the structure and logic of a conversation — what you said, when, and how you handled objections.
What to use in-person mode for
- Training reps who do on-site meetings or product demonstrations
- Scenarios where the physical setting matters — a boardroom negotiation, a trade show demo, a site visit
- Evaluating discovery or objection handling logic without the pressure of real-time spoken delivery
- Asynchronous practice, where the rep can work through a scenario without needing a live call setup
If you need help, contact us at support@outdoo.ai.