Call transcripts
Outdoo AI automatically transcribes every recorded call. Transcripts are available on the call page once processing finishes, usually within a few minutes of the call ending.
View a transcript
Open a call from Real Calls > History and click the Transcript tab. As the audio plays, the current line is highlighted so you can follow along. Click any line to jump to that point in the recording.
To read only one person's lines, use the speaker filter at the top of the tab (it shows All Speakers by default).
Search a transcript
Use Search transcript at the top of the Transcript tab to find a word or phrase. Matching text is highlighted in the transcript.
Act on part of the transcript
Select text in the transcript to open a menu where you can copy it, share that part of the call, add it to the library, or create a snippet from it.
Fix speaker labels
Outdoo AI assigns speakers automatically. If the labels are wrong (for example, two people under the same name), click Manage Speakers on the timeline toolbar below the player, pick the correct person for each track, and click Save & Generate Insights. The change applies to the whole transcript.
Editing speakers needs a permission profile that allows it.
Transcript accuracy
Transcript accuracy depends on audio quality, accents, and how the call was captured. Calls captured through a supported dialer or the Outdoo AI notetaker usually produce more accurate transcripts than uploaded files. Background noise, people talking over each other, and low-quality audio are the most common causes of errors.
Outdoo AI transcribes many languages besides English, including French, Spanish, and German. Each team member's language is set in Company Settings > People Settings > Team Management.
Download a transcript
Click More actions (⋯) in the top-right corner of the call page, then Download > Download Transcript. The transcript is saved as a .txt file. To copy a link to the transcript instead, use Copy > Copy Transcript.
Hope this article was helpful. For any queries, please write to support@outdoo.ai