Zoom Phone Integration with Outdoo AI
Zoom Phone is a cloud-based phone system from Zoom that combines voice calls with Zoom's collaboration tools. Integrating Zoom Phone with Outdoo AI lets you log and analyze calls, gain AI-driven insights, and build a call repository for coaching and performance improvement.
Adding the Outdoo AI App to Zoom
Zoom Phone is connected once for the whole workspace, by a Zoom admin.
- In Outdoo AI, go to Company Settings > Conversation Capture > Dialers.
- Find Zoom Phone (Super Admin) and click Connect on its card.
- On the integration page, click Connect. You are redirected to the Zoom login page. Enter your Zoom credentials and approve the integration.
- You return to Outdoo AI and the status shows Connected.
Integration Features
- Log Zoom Phone call recordings in Outdoo AI automatically
- Analyze calls with AI-driven performance metrics such as talk-to-listen ratio and talk time
- Enable AI coaching for Zoom Phone calls to generate personalized feedback
- Build a repository of best calls for onboarding, training, and performance benchmarking
Prerequisites
- Active Zoom Phone subscription
- Automatic Call Recording must be enabled: Zoom > Account Management > Account Settings > Automatic Call Recording > Turn ON
Removing the Outdoo AI App from Zoom
- Log in to your Zoom account and go to the Zoom App Marketplace.
- Click Manage > Added Apps or search for the Outdoo AI app.
- Select the Outdoo AI app.
- Click Remove.
Logged recordings and analytics already in Outdoo AI remain intact unless manually deleted. No new Zoom Phone data will sync with Outdoo AI after removal.
Troubleshooting: Recording Not Showing in Outdoo AI
- Check the connection: go to Company Settings > Conversation Capture > Dialers and verify that Zoom Phone (Super Admin) shows as Connected.
- Reconnect: click Disconnect, then Connect again to reauthorize access.
- Verify Zoom settings: go to Zoom > Account Management > Account Settings > Automatic Call Recording and make sure it is enabled.
Frequently Asked Questions
Do I need admin permissions to connect Zoom Phone? Yes, you must be an admin or have the relevant permissions in both Zoom and Outdoo AI.
Can I selectively log only certain Zoom Phone calls? No, all automatically recorded calls are pulled into Outdoo AI once connected.
What happens to data if I downgrade or cancel Zoom Phone? Existing data remains in Outdoo AI, but new calls will not be recorded or analyzed.
Hope this article was helpful. For any queries, please write to support@outdoo.ai