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Zoom Phone Integration with Outdoo AI

Learn how to integrate Zoom Phone with Outdoo AI to automatically log calls, analyze performance with AI-driven metrics, and enable AI coaching for your team.

Zoom Phone is a cloud-based phone system from Zoom that combines voice calls with Zoom's collaboration tools. Integrating Zoom Phone with Outdoo AI lets you log and analyze calls, gain AI-driven insights, and build a call repository for coaching and performance improvement.

Adding the Outdoo AI App to Zoom

  • Log in to Outdoo AI
  • Click on your avatar at the top right corner and navigate to My Settings > Dialers
  • Select Zoom Phone from the list of Dialers
  • Click Connect next to Zoom Phone
  • You will be redirected to the Zoom login page
  • Enter your Zoom credentials and approve the integration

Integration Features

  • Log Zoom Phone call recordings in Outdoo AI automatically
  • Analyze calls with 30+ AI-driven performance metrics (call-to-listen ratio, pause duration, talk ratio, etc.)
  • Enable AI coaching for Zoom Phone calls to generate personalized feedback
  • Build a repository of best calls for onboarding, training, and performance benchmarking

Pre-requisites

  • Active Zoom Phone subscription
  • Automatic Call Recording must be enabled: Zoom > Account Management > Account Settings > Automatic Call Recording > Turn ON

Removing the Outdoo AI App from Zoom

  • Click Manage > Added Apps or search for the Outdoo AI app
  • Select the Outdoo AI app
  • Click Remove

Logged recordings and analytics already in Outdoo AI will remain intact unless manually deleted. No new Zoom Phone data will sync with Outdoo AI after removal.

Troubleshooting: Recording Not Showing in Outdoo AI

  • Check Connection: Go to the Integrations page in Outdoo AI and verify the Zoom Phone connection is active
  • Reconnect: Click Disconnect, then Connect again to reauthorize access
  • Verify Zoom Settings: Navigate to Zoom > Account Management > Account Settings > Automatic Call Recording and ensure it is enabled

Frequently Asked Questions

Do I need admin permissions to connect Zoom Phone? Yes, you must be an admin or have relevant permissions on both Zoom and Outdoo AI.

Can I selectively log only certain Zoom Phone calls? No, all automatically recorded calls are pulled into Outdoo AI once connected.

What happens to data if I downgrade or cancel Zoom Phone? Existing data remains in Outdoo AI, but new calls will not be recorded or analyzed.

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