Conversation Intelligence Integrations

If your team already records calls with another conversation intelligence tool, you do not have to move everything to Outdoo at once. These integrations let Outdoo work with the calls that tool is already capturing, so you can add practice and coaching on top of a recording setup that is working.

Go to Settings > Ecosystem > Conversation Intelligence.

What you can connect

Each has its own article with the connection steps and the permissions it needs.

How the page works

Each tool appears as a card, with filter tabs for all, active, and inactive connections, plus a search box. A card shows its connection state and may be flagged as beta or as needing support from our team.

Why teams connect one

Three situations come up most often:

You are evaluating Outdoo and do not want to change your recording setup during a trial. Connecting the existing tool means your real calls are available for scoring and for building roleplay agents from day one.
You are migrating and want an overlap period where both tools have the data. When you are ready to finish the move, the migration articles cover bringing history across.
You are keeping both. Some teams keep an existing tool for revenue intelligence and use Outdoo for practice and coaching. The integration keeps the two in step.

What it enables

Calls captured by the connected tool become available in Outdoo for analysis, scoring, and as source material for creating roleplay agents from real conversations. That last one is the reason most teams connect: the fastest way to build a realistic practice agent is from a call that actually happened.

Moving across entirely

If you decide to consolidate on Outdoo, there are dedicated guides for each tool:

Hope this article was helpful. For any queries, please write to support@outdoo.ai