CallRail and Outdoo AI
Overview
CallRail is a call tracking and analytics solution designed to help businesses capture and analyze phone conversations. Integrating CallRail with Outdoo AI lets you automatically sync call recordings, gain insights from conversations, and manage all your customer interactions in one place.
What This Integration Does
Automatic Call Sync
All your CallRail call recordings sync into Outdoo AI automatically, keeping your data centralized for easy access and review.
Transcripts
CallRail call recordings are converted into detailed transcripts, making it simple to revisit conversations and extract key information.
Conversation Intelligence
Outdoo AI analyzes call metrics such as talk-to-listen ratio, keyword mentions from your trackers, and more.
Detailed Call Summaries
Receive comprehensive summaries of your calls highlighting important moments, action items, and follow-up tasks.
Team Coaching
Use insights gathered from CallRail recordings to give your team targeted feedback and coaching.
How to Integrate CallRail with Outdoo AI
Create an API key in CallRail
To generate an API key in CallRail, follow the instructions in the CallRail API documentation.
Connect CallRail to Outdoo AI
- Go to Company Settings > Conversation Capture > Dialers. CallRail is connected once for the whole workspace, so you need access to Company Settings.
- Find CallRail in the list and click Connect on its card.
- On the CallRail integration page, click Connect.
- In the Enter Details form, paste your CallRail key into API Key, then click Connect.
When the status shows Connected, your CallRail recordings sync to Outdoo AI automatically and appear in Real Calls > History.
Hope this article was helpful. For any queries, please write to support@outdoo.ai