Points of Interest in a Call
The Point of Interest tab on the call page helps you find key moments in a call: the questions that were asked and the tracker mentions. Use it to focus on the parts of the conversation that matter and spot areas to improve.
Open the Point of Interest tab
- Open a call from Real Calls > History.
- Click the Point of Interest tab next to the player.
You'll see two sections, Questions and Trackers, when the call has any. Click an item to see the related moments, then select one to jump to that point in the call.
Questions
Outdoo AI detects the questions asked during the call and groups them by who asked them: your company, the customer, or a guest who couldn't be identified. Click a group, for example Questions asked by [your company], to see all its questions, then select one to jump to that part of the call.
Use this to see how questions were split between your team and the customer.
Trackers
If your company has trackers set up, Outdoo AI detects when they are mentioned. Each tracker appears with the number of mentions in the call. Click a tracker to see where it was mentioned, then select a mention to go to that moment.
Trackers help you surface key words, phrases, or topics such as competitors, objections, pricing, or methodology terms. Admins set them up in Manage > Trackers.
Filler words
Filler words are not part of the Point of Interest tab. To see them, click Stats in the side panel of the call page. In Conversation Statistics, each speaker's card shows Filler Words Used with a count for each word.
Why use the Point of Interest tab?
With the Point of Interest tab, you can:
- Review how questions are distributed between you and your prospect.
- Jump straight to the moments where important topics came up.
- Check how well the conversation followed your methodology.
Hope this article was helpful. For any queries, please write to support@outdoo.ai