Create a Video Avatar (Video Mode) Roleplay Agent

How to create Video Avatar roleplay agent

1. Go to Roleplay Agents → Create (or edit an existing agent).
2. In the agent’s Roleplay Format (or equivalent) section, find Call Type.
3. Select Video Mode (or “Video”).
   • If you see “Video Mode (On Request)” and the option is disabled, the Video Roleplays feature is not enabled for your workspace; contact your admin or support to enable it.
4. After selecting Video Mode, the Avatar field will use video avatars instead of static images.
   • Open the Persona / Agent Persona (or Identity) section and choose a video avatar (e.g., by name or gender). The list shows the available AI video avatars (e.g., Luna, Charlie, Olivia, Gloria, Anna, etc.).
5. Configure the rest of the agent as usual:
   • Roleplay type and scenario
   • Scorecard — Use a scorecard that includes criteria for gestures, demo capabilities, and what is spoken during the demo slide if you want that feedback.
   • Instructions to rep (optional) — e.g., “Share your screen and walk through the first three slides; explain pricing and next steps.”
6. Save as draft or Publish. The agent will be available for Video sessions (e.g., from the agent’s Try it or from Roleplay / Courses).

4.2 How to choose or change the video avatar

1. Open the agent (create or edit).
2. Ensure Call Type is set to Video Mode.
3. Go to Persona (or Agent Persona / Identity).
4. In the Avatar area, you’ll see video avatars (video thumbnails/previews). Select one (e.g., by gender or by name).
5. Switching Call Type from Video Mode to Voice or Chat will switch the avatar control back to static image avatars. Switching to Video Mode again will show video avatars and may auto-pick one by gender; you can then change it if needed.
6. Save your changes.

4.3 How to run a Video Avatar roleplay (rep experience)

1. From Roleplay (or Library / Courses), select an agent that uses Video Mode.
2. Start the session (e.g., Try it or Start roleplay). You may see a Video or Start Video Call option.
3. Allow camera and microphone when prompted. The AI will appear as a video avatar (talking head).
4. During the call:
   • Speak and interact as in a normal roleplay. The avatar will respond with voice and video.
   • To practice a demo: use the Screen Share button to share your screen (e.g., slides or product). Narrate what you’re showing. When finished, Stop screen share.
5. End the call when done. Your performance will be scored according to the agent’s scorecard (including gestures, demo capabilities, and what you said during the demo, if those are configured).

4.4 How to use screen share during a video roleplay (demo)

1. After the Video call has started, find the Screen Share control (often in the call toolbar or next to mute).
2. Click Screen Share (or “Share screen”) and choose the window or screen to share (e.g., browser tab with slides, or application).
3. Present your demo or slides and speak to what’s on screen (key points, benefits, next steps). This is what can be evaluated as “what is spoken during the demo slide.”
4. Click Stop screen share when you’re done. You can continue the conversation without sharing.
5. End the call when the roleplay is complete. Feedback can include how well you executed the demo and narrated the content.

4.5 How to set up scoring for gestures, demo, and demo narration

1. When creating or editing the agent, attach a scorecard that includes the dimensions you care about:
   • Gestures (or “Presence” / “Body language”) — if your scoring system supports it.
   • Demo capabilities — e.g., clarity of demo, flow, relevance.
   • What is spoken during the demo slide — e.g., quality of narration, key messages, alignment with the slide/content.
2. If your scorecard is managed elsewhere (e.g., Manage Scorecards), create or edit a scorecard with these criteria and then assign that scorecard to the Video Mode agent.
3. Reps will see feedback and scores based on these dimensions after the session (in conversation history or performance views).

4.6 Limitations to be aware of

• Gatekeeper is not available for Video Mode (or Chat Mode); it is only for Voice (Call) roleplays.
• Background noise / environment is not applied in the same way for Video Mode as for voice-only; check the agent settings for your product version.
• Video Roleplays may require a feature flag or plan; if Video Mode is disabled, you’ll need your workspace admin to enable it.
• Multi-persona agents may support Video Mode depending on configuration; check the multi-persona flow for the Call type option.