Set up custom vocabulary
Custom vocabulary in Outdoo AI lets you define industry-specific terms, company names, and other unique words to improve transcription accuracy and track relevant topics. Adding standardised terms to your vocabulary leads to more accurate transcripts and analysis.
This article explains what custom vocabulary does and when to use it. For the step-by-step instructions and rules for writing good terms, see Add a term to the custom vocabulary.
Benefits of custom vocabulary
- Improved transcription accuracy: replace common misspellings caused by pronunciation with the correct term, across all supported languages.
- Standardised terminology: replace term variations such as acronyms or alternate spellings with your preferred format.
- Industry-specific tracking: monitor competitor names, product features, or technical terms relevant to your domain.
Common use cases
- Company and competitor names: ensure your company name and competitor names are recognised consistently.
- Product names and features: include product names or technical terms for accurate recognition in calls and emails.
- Industry terminology: add jargon, technical terms, or sector-specific keywords relevant to your business.
- Acronyms: define common acronyms and their pronunciation variations for consistent transcription.
How custom vocabulary works
The Vocabulary list, where existing terms and their alternatives live.
Your vocabulary lives under Manage > Vocabulary. Each entry has:
- A Correct Word: the spelling you want to see in transcripts.
- A Type: General Term, Our Company Name, or Company Name (for competitors and partners).
- A Language: each term applies to one language. If a term is spoken in more than one language, add it once per language.
- Alternatives: the misspellings, abbreviations, or pronunciations that Outdoo AI should replace with the correct word, for example SFDC, Salesforce.com, Ess Eff Dee Cee.
When Outdoo AI finds one of the alternatives in a transcript, it replaces it with the correct word.
When to use custom vocabulary
Add a term when:
- The same word is transcribed wrongly across several calls, for example a product name that comes out as a common English word.
- Your team uses several spellings or abbreviations for one thing and you want a single, consistent form in transcripts and search.
- You want trackers or search to catch a term reliably. Trackers can only find words that were transcribed correctly.
Custom vocabulary is not the right tool when a word is transcribed wrongly only once, or only because of a single speaker's accent. Fix those in the transcript instead.
Tips for managing custom vocabulary
- Review transcriptions regularly to identify frequently misinterpreted terms and add them promptly.
- Update for new products or competitors as they emerge.
- Focus on key terms and avoid overloading the vocabulary with low-value entries.
- Test in calls by reviewing transcripts after adding terms to confirm they are recognised accurately.
Example terms
Category | Examples |
|---|---|
Company and competitor names | YourCompanyName, Competitor A, Competitor B |
Product names and features | YourProductName, Feature X, Feature Y |
Industry terms | SaaS, ARR, MRR, CAC |
Acronyms | SFDC, API, GDPR |
Hope this article was helpful. For any queries, please write to support@outdoo.ai
Related articles
- Add a term to the custom vocabulary: step-by-step instructions and guidelines for writing terms