Billing
The Billing page shows the plan your company is on, how much of it you are using, and your invoices. Nothing here changes your plan on its own. Upgrades and downgrades go through our team.
Go to Company Settings > Billing. You need the Manage Billing permission in your permission profile to open it.
Plan summary
A bar at the top reads "This workspace is on the (plan name) plan" and has two buttons:
- Manage Billing opens the billing portal in a new tab, where you can manage payment details and billing contacts.
- Talk to Support opens a scheduler so you can book time with our team. Use it to change plans, or to add licenses or Practice Calls minutes.
If a pop-up is blocked, allow pop-ups for Outdoo AI and try again.
Unpaid invoices
If you have unpaid invoices, a red banner at the top says "You have N invoice(s) to pay." Click Pay Now to open the invoice and pay it.
Plan details
The Plan Details card lists:
- Current Plan
- Billing Cycle, for example Monthly, Quarterly or Yearly, depending on your contract.
- Next Billing Date
- Current Cycle, which shows when the cycle started (Cycle started), Usage Resets On and Days Remaining.
If our team has added a note to your billing record, it appears in a Comment block at the bottom of the card.
Licenses
If your plan is priced by license, Plan Details has a Licenses group with:
- Licenses in Use: how many of your licenses are assigned to active team members.
- Licenses Purchased: how many licenses your plan includes.
- Available Licenses: how many are unassigned and can be given to someone new.
If Available Licenses is zero, adding another team member will not work until you free a license by disabling a team member, or add licenses to the plan. Licenses are managed on the Team Management page.
Usage
If your plan is priced by usage, Plan Details has a Usage group instead. It shows Real Calls and Practice Calls separately, each with minutes used out of your allowance, a progress bar and the percentage used.
- Real Calls appears when your plan includes real-call minutes and your workspace has Revenue Intelligence.
- Practice Calls appears when your plan includes Practice Calls minutes and your workspace has AI Roleplays.
Real Calls and Practice Calls usage are shown separately.
Percentages below 1% are shown with one decimal place, for example 0.4%.
The usage indicator also appears on the roleplay home page once you pass a high threshold, so admins notice before the allowance runs out. Usage resets at the start of each cycle.
Invoices
The Invoices card lists your invoices with Invoice Number, Date, Amount Due and Status (for example Paid or Open). Click an invoice number to open the invoice. If there are none, you see "No invoices yet".
Hope this article was helpful. For any queries, please write to support@outdoo.ai