Add a Text Snippet
A text snippet lets you type or paste text straight into Manage > Resources, so your AI agents and trainers can learn from it without a file upload. Use it for short notes such as objection handling tips or product talking points.
Add a snippet
- Go to Manage > Resources and click Add Resources.
- Select Add Text Snippet. The Add Text Snippet window opens.
- Enter a Name, for example "Objection handling notes". If you leave it blank, the snippet is named "Untitled".
- Write or paste your text in Content.
- Click Add Text Snippet. A message says "Text snippet added".
The button stays disabled until Content has text. Characters that file names can't contain, such as / and ?, are replaced with an underscore in the name.
How it is saved
Outdoo AI saves the snippet as a DOCX file named after the snippet, so it appears in the library like any other file and can be used in the same places. See Managing Resources.
Edit a snippet later
A snippet is a file, so you can't edit its text in place. To change it, write the new version in a document, then open the snippet's three-dot menu, select Edit and upload the new file under Replace File. See Replace a File in Resources. You can also select Download to get the current DOCX and edit that.
Hope this article was helpful. For any queries, please write to support@outdoo.ai