How to Stop Call Summary Emails from Being Sent to Customers
Learn how to prevent call summary emails from being automatically sent to external participants and customers by disabling this setting in your company notification preferences.
If you want to prevent call summary emails from being sent to external participants (customers), you can disable this setting at the company level.
Steps to Disable Call Summary Emails for External Participants
- Go to Company Settings > Notifications
- In the Real Calls section, under Conversation, locate Call summary for external call participants
- Turn off its email switch to stop call summaries from being sent to customers
By disabling this setting, only internal team members will receive call summaries. Customers will no longer get automated email summaries.
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