Create and Manage Streams
Learn how to create and manage streams to organize and filter conversations in your library, and how to access and interact with calls within streams.
Streams collect calls automatically based on filters you set, so new calls that match appear without anyone adding them by hand.
Create a stream
- Go to Real Calls > Streams and open a folder under Your Streams or [Company name] Streams. Streams are created inside folders. Use New Folder to create one if needed.
- Click + Stream.
- Enter a Stream name.
- Choose a Stream type:
- Standard: all calls are shown to everyone.
- Personalized: calls are shown based on each user's permissions.
- Click Add Filters, set the call filters that decide which calls the stream collects, and apply them.
- Click Create Stream.
Edit a stream
- Open the stream.
- Open the options menu and select Edit.
- Make your changes (use Edit Filters to change the filters) and click Edit Stream to save.
To remove a stream, select Delete from the same menu.
View and use streams
- Go to Real Calls > Streams and open Your Streams or [Company name] Streams.
- Click a stream to see the calls it has collected. Recent calls are listed at the top.
- Click a call to open the call page.
Calls marked as private stay hidden in streams unless you have access to them.
Hope this article was helpful. For any queries, please write to support@outdoo.ai