How to earn course certifications: step-by-step guide

Step 1: Find or enroll in a course

• Go to Practice > Courses

• Courses assigned to you appear under Assigned. Courses anyone can join appear under Open Enrollment

• Open a course. For an open course, click Enroll to join it

Step 2: Complete the course

• Work through the roleplay agents on the course's Learning Path

• Use the Resource tab for any reference material the course includes

• Meet the course's passing requirements, such as the minimum number of agents passed and the total attempts required

Step 3: Automatic certification

• If the course has certifications turned on, your certificate is generated automatically when you complete the course

• No manual submission or approval process is required

• Until then, the course's Certificate tab shows that the certificate will be unlocked on completion of the course

Step 4: View your certificate

• Open the completed course and go to the Certificate tab

• The certificate shows your name, the course name and completion date, and your organization's branding

The Certificate tab on a completed course, with options to download or share on LinkedIn.

Step 5: Download your certificate

• On the Certificate tab, click Download Certificate to save a PDF copy to your device. If you don't see the button, your permission profile doesn't allow downloads

Step 6: Share your achievement

• Click Share on LinkedIn to post your certificate to your LinkedIn profile

• You can also share the downloaded PDF with your manager or attach it to your resume or portfolio

Finding your completed courses

• Go to Practice > Courses and open the Completed tab to see every course you have finished

• Open a course and go to its Certificate tab to view or download its certificate again

Tips for making the most of your certifications

• Prioritize courses that align with your current role and career goals, mixing foundational and advanced courses for broader skill coverage.

• Share recent certificates with your manager during one-on-ones.

• Certifications matter most when paired with demonstrated on-the-job application, so share how you applied what you learned in your daily work.

• Use your completed courses to spot skill gaps and enroll in related courses to build deeper expertise.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

Related articles

• Intro to courses

• Courses overview

• Managing course certifications: for managers