Why aren't specific calls being scored on Outdoo AI?
Learn why specific calls aren't being scored on Outdoo AI and how to resolve common issues like internal meetings, short call duration, and missing coaching initiative assignments.
If certain calls are not being scored, check the following points.
- Internal meetings. Internal meetings are not scored on Outdoo AI. Make sure the call in question is with an external customer or prospect.
- Short meetings. Calls shorter than the Minimum call process duration (in seconds) set in Company Settings > Conversation Capture > Notetaker Controls are not processed or scored. The default is 120 seconds, and an admin can set any value from 20 to 1800 seconds.
- Scorecard assignment. Confirm that a scorecard applies to the relevant team, team member, category, or deal stage. To check:
- Go to Manage > Scorecards from the sidebar, open the scorecard, and check Apply to on Scorecard Details.
Hope this article was helpful. For any queries, please write to support@outdoo.ai