Who uses Outdoo AI?

Outdoo is used across revenue, enablement, and operations teams — each for a different part of the prepare, execute, and review loop.

Outdoo serves multiple roles inside a customer-facing organization. The product is the same for everyone, but what each person focuses on varies. Here is how different roles typically use it.

Account Executives and Sales Reps

Reps use Outdoo to prepare for calls and to review them after. Before a discovery call, they run a roleplay against an AI agent built around their typical buyer. After a live call, they can review the transcript, check their scorecard, and see where points were dropped. For reps who are ramping, workflow simulations cover the post-call tasks — CRM updates, dispositioning — before they do them on live deals.

Sales Managers

Managers use the Coaching section to review calls, leave feedback, and track whether specific skills are improving over time. Because Outdoo uses the same scorecard for roleplay and live calls, managers can see whether what a rep practiced is showing up in real conversations. The Insights section surfaces team-level patterns — which criteria are consistently low, which reps need attention — so coaching time goes where it matters most.

Sales Enablement teams

Enablement managers own the agent library, the scorecards, and the courses that sequence everything together. They build roleplay agents from real calls, set certification thresholds, and use performance data to see whether training programs are changing behavior on live calls. Outdoo gives enablement the feedback loop that is missing from most LMS-only setups: you can see whether the training worked.

L&D teams

L&D teams use Outdoo's course builder to sequence roleplay practice and workflow simulation into structured onboarding programs. Courses support SCORM and xAPI export for LMS integration, certifications with configurable pass thresholds, and automated reminders to drive completion. Outdoo fits into an existing learning ecosystem rather than replacing it.

Instructional Designers

Instructional designers configure the components that make practice realistic: persona descriptions, scenario settings, behavior constraints, and scorecard criteria. The quality of roleplay depends directly on the design of the agents and scorecards. Outdoo gives instructional designers detailed controls over how agents behave and how performance is measured.

RevOps and SalesOps

RevOps teams connect Outdoo to CRM and dialer systems and configure workflow simulations for post-call processes. When a new CRM process rolls out, RevOps builds the simulation so reps practice the correct workflow before it goes live — reducing data quality errors. CRM field mapping for playbooks and integration configuration also lives here.

Tech Admin

Admins handle initial setup: calendar and CRM integrations, SSO configuration, workspace structure, consent profiles, and user provisioning. In smaller organizations the admin might be the VP of Sales or someone in SalesOps. In larger organizations it is usually IT. Most of the setup is a one-time effort; ongoing admin work is mainly user management and integration maintenance.

CROs and Sales Leaders

Senior leaders use Outdoo primarily through the Insights section — team-level scorecard trends, certification rates, and coaching effectiveness data. The question Outdoo answers for a CRO is not just whether training happened, but whether it changed what reps do on calls. The comparison between roleplay scores and live call scores on the same criteria is the signal most revenue leaders are missing from their current stack.

If you need help, contact us at support@outdoo.ai.