Create a Roleplay Agent from Existing Calls
This method is ideal when you want your team members to practice with buyers that feel exactly like your real customers.
Watch: Create a Roleplay Agent from Real Sales Calls (Digital Twin)
When to use this method
Use this method when you want to train on:
- Real discovery calls
- Objection-heavy sales conversations
- Pricing and negotiation calls
- SDR cold call reviews
- Customer success renewals
- Any call you want replicated as a training simulation
How it works
Outdoo AI automatically extracts persona traits, emotional state and tone, conversation style, common objections, buyer interests and concerns, and patterns and behaviors from the call. It then turns this data into a fully configurable roleplay agent.
Step-by-step instructions
Step 1: Open the creation page
Go to Practice > Roleplay Agents, click Create Roleplay Agent and choose Create Single Agent. Pick the Roleplay Type and Scenario above the prompt box.
Step 2: Add your call
You have two options:
- Add Context > From Uploaded Calls: upload an MP3 or MP4 recording, wait for it to process, then select it.
- Create from > Import: pick a call already recorded in Outdoo AI. This needs Revenue Intelligence in your plan.
Step 3: Identify the buyer
For an imported call, select the participant in the call who should become the AI buyer.
Step 4: Review the auto-generated persona
Submit the prompt. Outdoo AI extracts personality, emotional tone, interests and motivations, and communication style, and opens the agent in the editor. You can refine all of these settings.
Step 5: Configure the simulation
Review and adjust:
- Roleplay mode (voice, chat, video or in person)
- Scenario
- Persona traits
- Interests and preferences
- Common objections
Step 6: Add a scorecard and instructions
Scorecards provide instant feedback. Roleplay Instructions tell the learner what to focus on before the session starts.
Step 7: Set an optional background sound
Under Advanced Settings, pick a Background Sound, such as Café Background or Keyboard Typing.
Step 8: Publish and share
Click Publish. Your roleplay agent is now ready for:
- Courses
- Call Blitz
- Team practice
Hope this article was helpful. For any queries, please write to support@outdoo.ai