How to create a Call Blitz
Creating a Call Blitz helps teams reinforce specific skills, such as cold calling, discovery, objection handling, qualification, value articulation, or renewal conversations, through short, repeatable practice sessions.
Watch: How to Create a Call Blitz (Outbound Call Training Drill)
What you can do with Call Blitz
Call Blitz lets you:
- Run daily call drills that simulate real-world pressure
- Build continuous skill reinforcement habits
- Assign structured practice windows (for example, 10 to 15 minutes)
- Add multiple roleplay agents to a single session
- Control pickup rates for realistic outbound behavior
- Assign the Blitz to specific teams or team members, or to everyone
- Give team members instant feedback after each call
Before you begin
Make sure you have:
- At least one roleplay agent created
- Clarity on what skills the Blitz should reinforce
- A target team or group that will participate
How to create a Call Blitz
Go to Manage > Call Blitz and click Create Call Blitz, then follow these steps.
Step 1: Enter title and description
Under General, give your Blitz a Title. Choose a meaningful name so learners know what the session focuses on.
Examples:
- "15-Minute Objection Handling Drill"
- "Morning Discovery Call Warm-Up"
- "Weekly Call Confidence Booster"
Add a description that sets expectations for learners.
Step 2: Set the session length
Set the Session Length in hours and minutes. It defaults to 30 minutes. Shorter sessions of 10 to 20 minutes keep practice focused and repeatable.
Step 3: Set the pickup rate and reminders
Setting | Description |
|---|---|
Pickup Rate | How often agents answer when a learner dials, from 5% to 100% (default 90%). A lower rate means more unanswered calls, like a real outbound block |
Email Reminders | Optional reminder emails: choose the time (Send At), the days (Repeat on: weekdays or custom days) and the Timezone |
Step 4: Select roleplay agents
Under Roleplay Agents, choose which AI roleplay agents learners will encounter. These agents appear back-to-back during the Blitz, and you can drag them to set the order.
Tips for selection:
- Use 2 to 4 agents per Blitz for best focus
- Mix call types (cold call, discovery, objection handling) for broader practice
- Use variations of the same persona to improve adaptability
Only published agents that use Voice Mode or In Person can be added to a Call Blitz.
Step 5: Assign the Blitz to team members
Under Who takes this blitz, choose Assign to Everyone or Assign to Members, then pick the teams or team members who should take it. Assignments let you track performance and completion.
Step 6: Publish the Blitz
Review the settings, then click Publish. Your Blitz goes live and appears for learners under Practice > Call Blitz. Click Save Draft instead if you want to keep editing later.
What happens next
After publishing, learners can start the Blitz from Practice > Call Blitz. They move through multiple calls in rapid succession, get feedback after each interaction, and their performance across attempts is tracked in analytics.
Hope this article was helpful. For any queries, please write to support@outdoo.ai