Migrating from Gong
To migrate from Gong to Outdoo AI, you need to keep access to Gong during the migration. Once the migration is complete, migrated conversations work like any other call: you can search, comment on, share, and coach them. All languages are supported.
Migration guide
1. Generate a Gong API Key
To obtain credentials, you must be a Gong administrator. In Gong:
- Go to Admin Center > Ecosystem > API.
- Click Get API Key to receive the access key and the access key secret.
- Copy these and share them securely, along with the Base URL, with your Outdoo AI Account Manager.
2. Decide the migration scope
Consider which data you would like to migrate. Let us know:
- Which workspaces and user data
- Which period you would like, for example the last 3 months
- Which systems you would like, for example Zoom or Dialpad
3. Schedule the migration
Depending on the number of systems and the period you would like to migrate, give Outdoo AI at least 1 week's notice.
What gets migrated?
During the migration, Outdoo AI maps Gong users based on their email addresses. The following data is copied across:
- Call metadata: time, duration, customer, and attendees
- Conversation transcript
- Conversation with speaker separation, playable audio, and video (if applicable)
If the user does not exist in Outdoo AI (or has not accepted an invitation), an account is created for them with the Insights permission profile.
Note: Call comments from Gong are not currently imported, and summaries and action items are not generated for imported calls.
Trackers and categories
As part of onboarding, we work with you to set up your trackers and categories (Manage > Trackers and Manage > Categories) so Outdoo AI is configured correctly from the start.
Export your trackers from Gong, and we can convert and import them into Outdoo AI.
All of your meetings are brought over and analyzed, so your statistics and conversation data are complete and your calls are ready for coaching once you migrate.
What can cause a call to not get migrated?
- If the call was not recorded in Gong, it cannot be imported.
- If the host of the call did not join, it cannot be imported.
Hope this article was helpful. For any queries, please write to support@outdoo.ai