Why aren't calls for a specific person being scored on Outdoo AI?
Learn why calls for a specific team member aren't being scored and how to troubleshoot common causes like inactive managers, missing initiative assignments, and incorrect nesting configurations.
If calls for a particular team member are not being scored, review the following possible causes.
- Manager status (for team assignments). If the user is assigned to a team, make sure the team's manager is active in the system. Inactive managers can prevent call scoring for team members.
- Initiative assignment. Verify that a coaching initiative is directly assigned to the user. Calls will not be scored if no initiative is linked to the individual.
- No multiple nesting. Make sure the initiative assignment does not involve multiple levels of nesting (for example assigning to a sub-team under another team). Initiatives should be assigned directly to the user or their immediate team.
How to check assignments
- Go to Company Settings > Coaching > Manage Initiatives.
- Alternatively, navigate to Coaching on the left-hand menu and select Manage Initiatives.
How to check manager status
- Go to Company Settings > Team management under People Settings.