Why aren’t calls for a specific person being scored on Outdoo AI?

If calls for a particular team member aren’t being scored, please review the following possible causes:

1. Manager Status (for Team Assignments):
   • If the user is assigned to a team, ensure the team’s manager is active in the system. Inactive managers can prevent call scoring for team members.
2. Initiative Assignment:
   • Verify that the coaching initiative is directly assigned to the user. Calls won’t be scored if no initiative is linked to the individual.
3. No Multiple Nesting:
   • Ensure the initiative assignment does not involve multiple levels of nesting (e.g., assigning to a sub-team under another team). Initiatives should be assigned directly to the user or their immediate team.

How to Check Assignments:

• Go to Company Settings > Coaching > Manage Initiatives.
• Alternatively, navigate to Coaching on the left-hand menu and select Manage Initiatives.

How to Check Manager Status:

• Go to Company Settings > Team management under People Setting