FAQs for Zoom Calls
How do I schedule and conduct a meeting?
Just schedule a calendar event in your Google or Outlook calendar. If you have Zoom connected, schedule a Zoom meeting from there.
How can I make sure last-minute meetings (or updates) still get recorded?
Outdoo AI picks up ad hoc scheduled calls for native Zoom recording the same way it does for notetaker recording. You can create or update a meeting at the last minute in one of the following ways, before or when the meeting starts:
- Create or update the meeting in your calendar
- Schedule the meeting manually on the Outdoo AI homepage
When you join the meeting, check that it is being recorded. If not, start recording yourself by selecting Record to the cloud. Outdoo AI will retrieve the recording and analyze it when the meeting ends.
If I schedule back-to-back meetings, how do I make sure Outdoo AI knows when one meeting ends and the next one starts?
When scheduling back-to-backs, for example when using your personal Zoom meeting room (Personal Meeting ID), stop recording and restart it when transitioning between meetings. This enables Outdoo AI to associate the separate recordings to the relevant meeting.
I joined a meeting and found out that I cannot control the recording. What do I do?
Check the participant list to see whether someone else is the host, and request co-host rights from them. If no one appears to be a host, you may be signed out of Zoom. Claim yourself as the host with your host key, or sign in to Zoom and try again.
I stopped the recording in Zoom. Where is my recording?
If your organization is using native Zoom recording and you stopped the recording, the meeting has not been recorded by Zoom, and therefore will not be pulled into Outdoo AI. Be careful that you do not stop the recording via Zoom unless you are certain you do not want the call recorded. Meetings that are not recorded cannot be pulled into Outdoo AI later.
Will all my Zoom calls get recorded?
When Zoom recording is enabled, Outdoo AI fetches Zoom recordings for meetings and retrieves the relevant recordings based on your organization's recording and privacy settings in Outdoo AI.
What happens if we have reps scheduling meetings on behalf of others? Whose link should be used?
If an SDR schedules the meeting for the AE and does not plan to attend, they should use the AE's personal Zoom link.
How can I disconnect from Zoom?
To uninstall the Outdoo AI Add-on:
- Login with your Zoom account and navigate to the Zoom App Marketplace
- Click Manage > Installed Apps or search for the Outdoo AI app
- Click the Outdoo AI app
- Click Uninstall
If you need help, contact support at support@outdoo.ai.