Why are my scores not accurate on Outdoo AI?
Learn how to troubleshoot inaccurate call scores by reviewing scoring parameters, weightages, and models, and how to access scoring configuration settings.
If call scores seem off, review the following areas.
- Check the objectives. Make sure each objective and its Must do and Good to do criteria describe what you actually want to score. Vague or misaligned criteria produce unexpected results.
- Review weights. Under Overall Score, check the Score Methodology. With Weighted Distribution, verify the weight given to each objective.
- Check the scorecard model and AI scoring mode. Under Scorecard Details, review the Scorecard model (Caliber 1 or Caliber 2) and the AI Scoring Mode (Standard, Strict, or Very Strict). See Creating a scorecard.
- Update scoring settings by going to Manage > Scorecards from the left-hand menu to review and edit scoring configurations.
Hope this article was helpful. For any queries, please write to support@outdoo.ai