Add a term to the custom vocabulary
Learn how to add custom terms to your vocabulary to correct transcription errors and track business-critical terminology across all your calls.
Adding terms to your custom vocabulary lets you correct transcription errors and track terms that are important to your business. When Outdoo AI detects an alternative transcription, it replaces it with the correct term. This applies to both current and historical calls.
Guidelines for custom vocabulary
What to include
- Key nouns relevant to your business.
- Multi-word terms split into parts. For example, for MuleSoft, add mule and soft as individual words.
- Long phrases such as ADP Workforce Now or Create Dynamic Teams.
- A single term with multiple alternatives. For example, add Covid19 with alternatives like coronavirus, covid, corona, covet 19.
- Industry jargon such as quotas.
- Related word forms to reduce redundancy. For example, tracking record can also cover recorded and recording.
What to avoid
- Generic terms such as common numbers, unless critical to your company (e.g., 121eCommerce).
- Common transcriptions as alternatives for similar-sounding proprietary terms. For example, avoid adding talent as an alternative for Talend.
- Punctuation or special characters.
- Derivatives added manually. For example, adding POC automatically accounts for derivatives like POCs.
- Separate terms for similar pronunciations such as Salesforce and SFDC.
- Alternatives based solely on accent variations (e.g., blue vs. blow).
Steps to add a term
- Go to Company Settings > Custom Vocabulary and click + ADD TERM.
- Enter the term and choose a classification:
- General Term for industry-specific terms like GDPR.
- Company Name for your own company's name.
- Other Company Name for competitors or partners, such as Airbnb.
- In the Applicable Languages and Alternative Transcriptions section, list alternative pronunciations or spellings separated by commas (e.g., corona, covid). Click Add Language to include variations in other supported languages.
- Click Save to add the term.
How it works
- New terms and their alternatives apply to all future calls immediately.
- Transcriptions in past calls are updated automatically in the background. Corrected terms appear within a few hours.
Examples
Term | Classification | Alternatives |
|---|---|---|
GDPR | General Term | General Data Protection Regulation, data privacy regulation |
YourCompanyName | Company Name | Your Company, YCN |
Airbnb | Other Company Name | Air B and B, air bnb |