Call Blitz — Manager Guide
A Call Blitz is a timed practice session where reps work through a set of roleplay agents — either independently or as a team drill. This article covers what managers can configure, how to run a session, and how to review results. For the rep experience, see How to practice a Call Blitz.
Creating a Call Blitz
Go to Manage > Call Blitz and click Create. You will be taken to the setup form.
General settings
- Title and description — visible to reps when they open the session
- Duration — how long reps have to complete the session (set in hours and minutes; defaults to 30 minutes)
- Retries — toggle whether reps can re-attempt agents they have already completed, and if so, how many retries per agent
- Reminders — configure weekly reminder notifications to nudge reps who have not completed the session
Adding agents
Select the roleplay agents reps will practice in this session. You can add multiple agents and drag to reorder them — the order determines the sequence reps see. At least one agent is required before you can publish.
Assigning participants
Assign the blitz to all team members or to specific individuals. The assignee list filters to active users only.
Saving and publishing
Save as a draft to continue editing later, or click Publish to make it live. Once published, some fields are locked. If you need to make changes to a live session, unpublish it first, edit, then republish.
Reviewing results
Open the blitz from Roleplay > Call Blitz and select the session. The results view has two components.
Leaderboard
The leaderboard ranks participants by performance. Columns show:
- Name
- Roleplay sessions completed
- Average score
- Time spent
Toggle between Individual and Team view to see results at rep level or aggregated by team. You can export the leaderboard to Excel for reporting or sharing with leadership.
Per-agent breakdown
Below the leaderboard, a per-agent table shows how reps performed on each specific agent — session attempts, completion rates, and success rate for that agent's outcome criteria. This is useful for identifying whether a particular agent is too easy, too hard, or not being attempted.
Tips for running effective blitzes
- Keep the agent list focused — three to five agents works better than ten for a 30-minute session
- Use the per-agent breakdown to identify which scenarios trip reps up most, and follow up with targeted coaching on those
- Pair a blitz with a team debrief: share the leaderboard, discuss what the top performers did differently, and let reps listen to each other's sessions
- Run recurring blitzes (weekly reminders enabled) to build consistent practice habits rather than one-off events
If you need help, contact us at support@outdoo.ai.