Call Blitz manager guide
A Call Blitz is a timed practice session where reps work through a set of roleplay agents, either independently or as a team drill. This article covers what managers can configure, how to run a session, and how to review results. For the rep experience, see How to practice a Call Blitz.
Creating a Call Blitz
Go to Manage > Call Blitz and click Create. You will be taken to the setup form.
The Call Blitz settings list, where existing sessions live and new ones are created.
General settings
Give the session a title and description, since reps will see both when they open it. Set the duration in hours and minutes (it defaults to 30 minutes), and decide whether reps can retry agents they have already completed and how many retries to allow per agent. You can also turn on weekly reminder notifications to nudge reps who have not finished the session.
Adding agents
Select the roleplay agents reps will practice in this session. You can add multiple agents and drag to reorder them, since the order determines the sequence reps see. At least one agent is required before you can publish.
Assigning participants
Assign the blitz to all team members or to specific individuals. The assignee list filters to active users only.
Saving and publishing
Save as a draft to continue editing later, or click Publish to make it live. Once published, some fields are locked. If you need to make changes to a live session, unpublish it first, edit, then republish.
Reviewing results
Open the blitz from Roleplay > Call Blitz and select the session. The results view has three components.
Leaderboard
The leaderboard ranks participants by performance. Columns show name, roleplay sessions completed, average score, and time spent. Toggle between Individual and Team view to see results at rep level or aggregated by team. You can export the leaderboard to Excel for reporting or sharing with leadership.
The Individual leaderboard, ranked by roleplay sessions completed.
Per-agent breakdown
Below the leaderboard, a per-agent table shows how reps performed on each specific agent: session attempts, completion rates, and success rate for that agent's outcome criteria. This is useful for identifying whether a particular agent is too easy, too hard, or not being attempted.
Streaks, pickup rate, and team trends
The results view also tracks activity across sessions, not just within a single one.
Reps build a streak by completing a blitz on consecutive days, or on each occurrence if the blitz is recurring. Streaks appear on the rep's own Call Blitz screen and in the manager's results view, and they are a fast way to spot who is engaging consistently versus who only shows up occasionally.
Pickup rate reflects how often a simulated call connects during the session, based on how the blitz was configured. Comparing actual outcomes against the configured pickup rate shows whether reps are getting enough live conversation practice, or whether the rate needs adjusting for a more or less forgiving session.
Team trends track completion rates, average scores, and participation across multiple blitz sessions over time rather than a single run. Use this view to see whether a team is improving week over week, whether one team lags behind others, or whether engagement drops off after the first few sessions of a recurring blitz.
Tips for running effective blitzes
- Keep the agent list focused. Three to five agents works better than ten for a 30-minute session.
- Use the per-agent breakdown to identify which scenarios trip reps up most, and follow up with targeted coaching on those.
- Pair a blitz with a team debrief: share the leaderboard, discuss what the top performers did differently, and let reps listen to each other's sessions.
- Run recurring blitzes with weekly reminders enabled to build consistent practice habits rather than one-off events.
If you need help, contact us at support@outdoo.ai.