Introduction to Insights
Outdoo AI's insight views give leaders and managers a picture of team performance that spans both practice and live conversations. They now live under Performance and Opportunities in the sidebar (they were previously grouped under a separate Insights section). Rather than showing just activity, such as who completed which training, they show behavior: which skills are improving, which are not, and where the gaps between roleplay performance and live call performance are widest.
Team performance
Navigate to Performance > Activity to see call activity and conversation quality for each team member, Performance > Practice to see how they are spending practice time, and Performance > Scorecards to see how their scorecard scores trend over time. This view helps you identify which team members are improving and which are stuck, and whether the team as a whole is developing the skills your training programs are targeting. Top performers' patterns are visible here, and managers can use them to calibrate coaching for the rest of the team.
Win/loss analysis
Visit Opportunities > Insights to see which conversation patterns show up in won versus lost deals. This is useful for calibrating roleplay agents and scorecards. If a behavior that Outdoo AI does not currently score for appears consistently in won deals, that is a signal to add it. Sales leaders and enablement teams use this view to keep training content connected to what actually drives outcomes rather than what was important when the scorecard was first built.
Tracker trends
Open the Trackers tab under Performance > Activity to see how often specific topics, competitors, or objections are coming up in live calls. Tracker data shows what is changing in your market: new objections emerging, competitors being mentioned more frequently, topics surfacing in calls that were not there before. This feeds directly into decisions about which roleplay agents to update and which new scenarios to build.
Hope this article was helpful. For any queries, please write to support@outdoo.ai