Dialer calls not recorded or missing from conversation list
Learn how to resolve issues when your dialer calls aren't appearing in your conversation list or being recorded, including integration checks and call duration requirements.
If dialer calls are not appearing in Real Calls > History or are not being recorded, work through the steps below.
Reconnect your dialer integration
- Go to Company Settings > Conversation Capture > Dialers (or My Settings > Dialers for a dialer you connected yourself).
- Locate your dialer and check that it shows as Connected. If it doesn't, or calls still don't appear, disconnect it and connect it again to refresh the connection.
Verify call duration
- Check that the call lasted at least as long as the Minimum call process duration (in seconds) set in Company Settings > Conversation Capture > Notetaker Controls. The default is 120 seconds, and an admin can set any value from 20 to 1800 seconds.
- Calls shorter than this minimum are not processed and don't appear in Real Calls > History.
Check for network disruptions
- Confirm there were no network interruptions during the call that could have prevented proper recording.
Hope this article was helpful. For any queries, please write to support@outdoo.ai