Custom notifications
Outdoo has two places where notifications are configured: Company Notifications (which notification types are sent and to whom) and Notification Templates (what the content of those notifications looks like). Both require admin access.
Company Notifications
Go to Settings > Company > Notifications. This page lets you toggle each notification type on or off, and control which channels it uses (email, Slack, or both).
The available notification types are grouped by category:
Conversation
- Call summary for internal participants (email + Slack)
- Call summary for external participants (email)
- Call summary for call owners (email)
Activity Digest
- Daily upcoming calls digest (email)
- Daily activity digest (email)
- Teams' daily activity digest — managers only (email)
- Weekly activity digest (email)
- Teams' weekly activity digest — managers only (email)
Collaboration
- Comment notifications (email)
- Share notifications (email + Slack)
- Share viewed notifications (email)
Coaching
- Weekly coaching digest (email)
- AI scorecard creation notifications (email)
Slack notifications require the Slack integration to be set up first. See Slack integration.
Notification Templates
Go to Settings > Conversation Capture > Notification Templates. This is where you customise the content of call summary notifications — which sections are included and in what order.
The template controls apply to both email and Slack summaries independently. Each section can be toggled on or off per channel:
- Call Info (always included, cannot be removed)
- Call Purpose
- Call Snap
- Next Steps
- Outline
- Key Points
- Follow Up Tasks
- Additional Points
- Customer Insights
Drag any section to reorder it. The order you set here is the order recipients see in the summary notification. Changes apply to all future notifications — previously sent summaries are not affected.
If you need help, contact us at support@outdoo.ai.