Intro to Scenarios
Scenarios describe the buyer's situation: what they already know, what they are struggling with, how motivated they are, and whether they are comparing vendors, resisting change, or actively looking for a solution. This context shapes the agent's responses, tone, objections, and overall behavior during the roleplay.
Why Scenarios Matter
Scenarios ensure that your roleplay sessions reflect the real conditions team members encounter in the field. They help your team practice handling buyers who are:
- Unaware of the problem
- Problem-aware but unsure how to solve it
- Exploring solutions
- Comparing vendors
- Skeptical, resistant, or frustrated
- Ready to buy or planning a renewal
- Using a competitor and evaluating alternatives
Selecting the right scenario makes the roleplay agent behave in a way that mirrors a real buyer at that specific stage. This lets team members build targeted skills such as discovery, objection handling, value articulation, competitive differentiation, and renewal negotiation.
Where Scenarios Are Used
Scenarios are managed in Manage > Scenarios, and one scenario can be attached to many roleplay agents. Through those agents, they reach other parts of Outdoo AI:
- Roleplay agents: set the exact buyer situation before the call
- Courses: build stage-specific learning paths (for example, objection handling) from agents with the right scenarios
- Call Blitz: run rapid-fire drills against agents set up for specific buyer types
- Templates: agent templates come with scenarios for cold calls, discovery, renewals, and more
Examples of Available Scenarios
Outdoo AI offers a wide range of predefined scenarios to choose from, covering different roleplay types such as Cold Call, Discovery, Warm Call, Renewal, and more.
Common Scenario Categories
Scenario Category | Description |
|---|---|
Unaware / Cold | Buyer does not recognize the problem or need. |
Problem Aware | Buyer knows the pain but not the solution. |
Solution Aware | Buyer understands solutions but not your product. |
Product Aware | Buyer knows your product but is not ready to buy. |
Using a Competitor | Buyer is evaluating, comparing, or resisting change. |
Value Aware | Buyer understands value but may be underutilizing. |
Renewal / Expansion | Buyer is at a decision point for renewal or upgrade. |
Churn Risk | Buyer is dissatisfied, unresponsive, or considering alternatives. |
Real Examples
- Unaware
- Problem Aware, Not Solution Aware
- Solution Aware, Not Product Aware
- Using Competitor (various types: skeptical, clueless, smart questioner, tire kicker)
- Opportunity for Upgrade
- Renewal Risk / Silent Churn
- Expansion Ready
- Satisfied, Considering Renewal
- Blocked or Frustrated
- Champion or Advocate
- Is Aware of Problem & Solution
- Boss Forced Them to Take a Meeting
- Value Unaware / Underutilizing
How Scenarios Shape Roleplay Behavior
When assigned to a Roleplay Agent, scenarios influence:
- How much the buyer already knows
- Their urgency and motivation
- Whether they ask questions or resist
- Their level of skepticism or interest
- Likelihood of objections
- Depth of discovery questions needed
- Stakeholder involvement
- Their buying timeline and readiness
This ensures each simulation feels like a real buyer at a specific point in their journey, not a generic persona.
When to Use Scenarios
Scenarios are especially useful for:
- Cold call training
- Discovery skills
- Objection handling practice
- Competitive differentiation
- Renewal conversations
- Upsell/cross-sell pathways
- Churn prevention coaching
- Multi-stage sales cycle practice
Hope this article was helpful. For any queries, please write to support@outdoo.ai