Call Length Limitations
Learn how to handle calls exceeding Outdoo AI's 2-minute to 2-hour limit by splitting meetings or recordings into manageable segments.
Outdoo AI can process calls of up to 2 hours. If you are planning a call that runs longer, here is how to handle it.
Minimum call length
Calls shorter than a minimum duration are not processed. Your tech admin sets this minimum in Company Settings > Conversation Capture > Notetaker Controls under Minimum call process duration (in seconds). The default is 120 seconds, and the value can be anywhere from 20 to 1800 seconds.
Before the call: split it into two meetings
- Schedule two back-to-back meetings, each less than 2 hours long.
After the call: handle long recordings
If the call was recorded on another platform and runs longer than 2 hours:
- Download the recording to your computer. For calls recorded with Zoom's native recording, download the file from Zoom's website.
- Split the recording into parts so that each part is less than 2 hours long. You can use:
- macOS: QuickTime Player
- Windows: Microsoft video editing tools
- Third-party tools: Audacity or Adobe Premiere
- Upload each file to Outdoo AI separately from Home > Shortcuts > Upload Calls.
Troubleshooting upload issues
If you can't upload the files:
- Check that your permission profile allows uploading calls. If you don't see Upload Calls on the Home page, it doesn't.
- Contact your tech admin for help.
Hope this article was helpful. For any queries, please write to support@outdoo.ai