Not Receiving Call Summary Emails? Here's How to Fix It

If you are not receiving call summary emails, please follow these steps to ensure the option is enabled in your settings.

For Individual Users:

1. Click on your profile initials at the top right-hand side of the page.
2. Select My Settings.
3. Navigate to the Notifications tab.
4. Ensure that Call Summary for Internal Call Participants is enabled.

For Company-Wide Settings:

If the issue persists for all users in your organization, an admin can check the company-level settings:

1. Go to Company Settings.
2. Locate Notification Settings.
3. Ensure that Call Summary for Internal Call Participants is enabled.

If you’ve verified these settings and are still not receiving emails, please reach out to our support team for further assistance.