Dialpad Integration with Outdoo AI
Learn how to integrate Dialpad with Outdoo AI to automatically sync call recordings, transcribe them, and access conversation analytics and insights.
Overview
Integrate Dialpad with Outdoo AI to automatically bring your call recordings into Outdoo AI, where they are transcribed and transformed into insights. This integration lets your team search for specific calls, identify keywords, and access conversation intelligence.
What This Integration Does
- Automatically sync Dialpad call recordings to Outdoo AI
- Convert speech to text for searchable transcripts
- Access conversation analytics and insights
- Locate key calls and spoken keywords
Prerequisites
- You must be on a Dialpad Pro or Enterprise plan
- Only Company Admins can create and access API keys
How to Create a Dialpad API Key
- Log in to Dialpad as a Company Admin.
- Navigate to Admin Settings > My Company > Authentication > API Key.
- Click Create New Key and give it a name.
- Click Additional Scope and check all available options.
If you don't see the option to create an API key, contact Dialpad Support. For detailed instructions, refer to Dialpad's API key documentation.
How to Integrate Dialpad with Outdoo AI
- In Outdoo AI, go to Company Settings > Conversation Capture > Dialers. Dialpad is connected once for the whole workspace.
- Find Dialpad in the list and click Connect on its card.
- On the Dialpad integration page, click Connect. In the Enter Details form, paste the key you created in Dialpad into API Key, then click Connect.
Your Dialpad call recordings will start syncing into Outdoo AI automatically and appear in Real Calls > History.
Hope this article was helpful. For any queries, please write to support@outdoo.ai