Share a call snippet
Call snippets are short segments of a call. They're useful for highlighting key moments such as a customer request, feedback, or a question you want help with. You can share snippets with customers or colleagues, save them to the library, or embed them in other applications, without affecting the original call. You can create as many snippets as you need from one call.
Create a snippet
From the call timeline
- Open the call from Real Calls > History.
- Click the Create clip (scissors) icon on the timeline toolbar below the player.
- Drag the clip handles on the timeline to select the segment you want. You can also fine-tune the start and end times.
- Click Create Snippet and choose what to do with it:
- Share with Customers
- Share Internally
- Add to Library
- Embed Snippet
To leave clip mode without creating a snippet, click Cancel.
From the transcript
Select text in the Transcript tab. In the menu that appears, you can share that part of the call, add it to the library, or create a snippet from it.
What you can do with snippets
- Share: send snippets to your team or to customers. When you share, you can rename the snippet, add a message, and set when the link expires.
- Collaborate: use comments to get feedback or discuss specific points.
- Save to library: keep snippets organized for coaching, training, or follow-ups.
- Embed: copy an embed code or direct URL to show the snippet in another tool.
If email or Slack sharing isn't available
The email and Slack options in the share dialog are controlled by your admin. If one has been turned off for your workspace, it won't appear. If both are off, you can still copy the snippet link. Ask an admin to enable them under Company Settings > Notifications.
Slack sharing (available when sharing internally) also needs the Slack integration connected. If it isn't, the channel picker stays disabled and a warning explains why. Admins get a Connect Slack button to set it up.
Hope this article was helpful. For any queries, please write to support@outdoo.ai