Data Cloud Integrations
Data Cloud integrations push your Outdoo AI conversation data into your own data warehouse, so your analytics team can join it with pipeline, product, and revenue data and build reporting that Outdoo AI does not provide out of the box.
Go to Company Settings > Ecosystem > Data Cloud.
What you can connect
Outdoo AI supports the major warehouses:
Each warehouse has its own article with what to have ready, so start from the one you use.
How the page works
Connections appear as cards, each with Details and Connect buttons (or Disconnect once connected). Use the All, Connected, and Available tabs to filter the cards, or the Search box to find a warehouse by name.
Data Cloud connections are set up with the Outdoo AI team. Open the warehouse's integration page and click Contact Support to send a request. The team will contact you to agree the connection details and enable the warehouse for your workspace.
Before you start
For this integration, most of the setup work is on your side. Have these ready:
- A warehouse user for Outdoo AI, with permission to create and write to a dedicated schema.
- The connection details for that warehouse: account or host identifier, database, schema, and warehouse or cluster name.
- A decision on where the data should land. Give Outdoo AI its own schema rather than writing into tables your team already uses.
Involve whoever owns the warehouse before you connect. Warehouse credentials usually sit with a data or platform team, not with sales operations.
What lands in the warehouse
Conversation-level records and their derived fields: the metadata about calls, their participants, scores, trackers, and insights. The volume grows with your call volume, so agree on a retention approach with your data team rather than letting it build up indefinitely.
If a sync stops
The usual causes are credentials rotating, permissions changing on the target schema, or the warehouse being paused to save cost. Check those three first. If the connection still fails, write to us with the warehouse and the time the syncs stopped, and we will look into it.
Hope this article was helpful. For any queries, please write to support@outdoo.ai