Fixing Incorrect Speaker Identification in Call Recordings
Learn how to quickly correct misidentified speakers in call recordings and regenerate insights to ensure accurate highlights and analysis.
Sometimes speakers are misidentified in a call recording. For example, what you said might appear under another participant's name, and the other way round. To keep your insights and highlights accurate, you can correct this in a few clicks.
Steps to switch speakers
- Open the call from Real Calls > History.
- Click Manage Speakers on the timeline toolbar below the player.
- For each speaker track that is wrong, use Search or Select Speaker to choose the correct participant.
- Click Save & Generate Insights.
Within a minute or two, the call's highlights and outline update to reflect the correct speaker assignment.
You need a permission profile that allows managing speakers on calls. If you don't see Manage Speakers, ask your admin.
Important notes
Outdoo AI identifies speakers as accurately as it can, but errors can happen in rare cases. Manage Speakers lets you correct them so your highlights and insights stay accurate.
Hope this article was helpful. For any queries, please write to support@outdoo.ai