Fixing Incorrect Speaker Identification in Call Recordings

Sometimes, during a call recording, speakers may be misidentified. For example, what you said might appear under another participant’s name, and vice versa. To ensure your insights and highlights are accurate, you can quickly correct this.

Steps to Switch Speakers

Go to Manage Speaker

Open the call recording where the misidentified speaker issue occurred.

Click on Manage Speaker.

Reassign the Speakers

Select the incorrectly identified speaker.

Change it to the correct participant’s name (e.g., switch Paras to Udesh).

Save and Regenerate

After making the changes, click Save.

Then, Regenerate the insights.

Updated Insights

Within a minute or two, the call’s highlights, outline, and perspective will update automatically to reflect the correct speaker assignment.

Important Notes

Our system is designed to identify speakers as accurately as possible, but in rare cases, errors may occur.

Using the Manage Speaker feature ensures you always have precise highlights and insights.

If you face frequent issues with speaker identification, please contact us at [email protected]. Our team will look into it promptly.