Can't find a new user in your company account?
Learn why new users who sign up directly don't appear in your company account and how to properly invite them to your workspace.
If a new team member signed up directly on Outdoo AI and you cannot find them in your account, here is what happened and how to fix it.
What happened
New users must be invited to join your account. If they sign up directly without an invitation, Outdoo AI creates a separate account for them that is not linked to your organisation's account.
See: How to invite a new team member.
How to resolve this
- Ask the new user to sign out of Outdoo AI.
- Send them an invitation from your account. Go to Company Settings > People Settings > Team Management.
- The invitee will receive an email to join your account.
Invite sent but not accepted?
If you have already sent an invitation and the user has not joined your workspace, go to the Users page and click Resend Invite. They will receive the email invitation again.
For any questions, reach out to support@outdoo.ai.