Can't find a new user in your company account?
If a new team member signed up directly on Outdoo AI and you cannot find them in your account, here is what happened and how to fix it.
What happened
New users must be invited to join your account. If they sign up directly without an invitation, Outdoo AI creates a separate account for them that is not linked to your organisation's account.
See: How to invite a new team member.
How to resolve this
- Ask the new user to sign out of Outdoo AI.
- Send them an invitation from your account. Go to Company Settings > People Settings > Team Management and click Add Member.
- The invitee will receive an email to join your account.
Invite sent but not accepted?
If you have already sent an invitation and the user has not joined your workspace, go to Company Settings > People Settings > Team Management, use the Pending Users filter, and click Resend Invite on their row. To resend to several people at once, use Bulk resend invites. They will receive the email invitation again.
Hope this article was helpful. For any queries, please write to support@outdoo.ai