Call Blitz analytics: streaks, leaderboard, and pickup rate
Call Blitz results show up in three places: the Call Blitz Streak calendar, the Analytics page for each blitz, and the Call Blitz tab on the Performance page. This article explains what each one shows, and what pickup rate means.
Call Blitz Streak
The Call Blitz Streak card appears on the Call Blitz page, just below the search and filters, and shows your own activity. It has two parts:
- A monthly calendar. Days on which the team member completed Call Blitz roleplays are highlighted. Use the arrows or the month and year pickers to move through the calendar.
- A bar chart. It shows how many Call Blitz roleplays were completed on each day.
Click a highlighted day to switch the card to Call Blitz Timeline, which breaks that day down by blitz and shows how many roleplays were done in each one. Click the day again to go back to the streak view. On the Call Blitz page, clicking a blitz name in the timeline also filters the list to that blitz.
The calendar marks days with activity. It doesn't show a streak count or a longest-streak figure, so look for gaps in the calendar to see who is practicing regularly.
Analytics for a single blitz
On the Call Blitz page, click Analytics next to a blitz. The button is available once you have completed at least one session in that blitz. The page shows:
- Blitz details — the number of agents in the blitz, its Duration, and its Pickup Rate setting.
- Performance Analytics — the streak calendar and bar chart, limited to this blitz.
- Agent table — one row per agent you practiced with, showing Agent Name, Roleplay Type, No of Roleplays done and Avg Score.
Call Blitz tab on the Performance page
Managers can compare results across team members on the Call Blitz tab of the Performance page.
- Filters — narrow the data by Call blitz, Team, Date range and session Duration.
- Summary cards — Active Call blitz, Active Users and Roleplays for the selected filters.
- Members leaderboard — switch between Individual and Team. Each row shows Roleplays Sessions Completed, Average Score and Time Spent. You can export the leaderboard.
- Call Blitz Performance — one row per blitz with Roleplays Sessions Completed, Time Spent and Avg. Score. Click a blitz to filter the tab to it.
Click a team member in the leaderboard to open their Call Blitz performance. There you'll see their Score, Call Blitz Assigned, Roleplay Sessions, Time Spent and Last Activity, their streak calendar, a per-blitz table, and their average score with each roleplay agent.
The Team view groups results by team for the selected date range. There is no separate chart of Call Blitz scores over time, so to see whether a change made a difference, compare the leaderboard for a date range before the change with one after it.
Pickup rate
Pickup rate is a setting on each blitz, not a measure of how team members engage. It controls how often the AI agents answer when a team member dials during the blitz. A lower pickup rate means more calls go unanswered. When an agent doesn't pick up, the team member sees a message that the agent didn't answer and moves on to the next agent, much like a real calling session.
The blitz creator sets it with the Pickup Rate slider in the blitz's general settings, anywhere from 5% to 100%. For more on setting up a blitz, see How to Create a Call Blitz.
On the Call Blitz page, pickup rate is shown for each blitz, and you can filter the list with the Pickup Rate filter: High (>=90), Medium (40-89) or Low (<40). This filter helps team members find a forgiving blitz or a tougher one. It doesn't filter results or analytics.
Hope this article was helpful. For any queries, please write to support@outdoo.ai