Voice fingerprinting and privacy
Voice fingerprinting is a feature that creates a biometric profile from your voice. Outdoo uses this to accurately identify speakers in recorded calls — distinguishing your voice from a customer's, or separating multiple participants in a conversation. Accurate speaker identification improves transcript quality and ensures that talk-time metrics, rep scores, and AI analysis are attributed to the right person.
Setting up your voice fingerprint
Go to My Settings > Voice Fingerprint. If you have not created a fingerprint, you will be prompted to record a short voice sample. The sample is processed to create your profile.
Your voice fingerprint is personal to your account. It is not shared with other users and is used only for speaker identification in calls you are part of.
Deleting your voice fingerprint
You can delete your voice fingerprint at any time from My Settings > Voice Fingerprint. Deleting the fingerprint removes the biometric data from Outdoo's systems. After deletion, calls will fall back to automated speaker detection, which may be less accurate.
If you want to re-enroll, you can create a new fingerprint from the same settings page.
Audio consent prompts
Recording laws in many jurisdictions require that participants be informed — and in some cases explicitly consent — before a call is recorded. Outdoo supports this through audio consent prompts that play at the start of a call.
Admins can configure consent prompts at Settings > Conversation Capture > Audio Consent Prompt. You can create multiple consent profiles for different scenarios — for example, a different prompt for inbound versus outbound calls, or for calls in different regions. Each profile includes the language of the prompt and an optional pre-call email notification to participants.
Things to know
- Voice fingerprinting is optional. Calls are still recorded and transcribed without it — speaker identification will be less precise.
- Whether recording consent is legally required depends on your jurisdiction and call type. Outdoo provides the tooling to deliver consent prompts; it is your responsibility to ensure compliance with applicable laws.
- Voice fingerprint data is stored with a timestamp and can be deleted at any time by the individual user or by a workspace admin.
- Outdoo does not use voice fingerprint data for any purpose other than speaker identification within your workspace.
If you have questions about data retention or compliance, contact us at support@outdoo.ai.