---
title: "Zoom RTMS Integration Guide"
url: "https://help.outdoo.ai/en/article/zoom-rtms-integration-guide"
language: "en"
last_updated: "2026-10-23T02:20:13.217Z"
---

# Zoom RTMS Integration Guide

Set up Zoom Real-Time Media Streams (RTMS) so Outdoo AI can capture Zoom meetings without a notetaker joining the call.

## Overview

Zoom has introduced **Real-Time Media Streams (RTMS)**, a secure way for applications to receive live meeting audio directly from Zoom. As part of this change, our Notetaker now uses RTMS instead of the previous bot-based joining method whenever it is available.

This article explains what customers need to do to enable RTMS for their Zoom organization.

## Who needs to take action?

You need to complete these steps if:

-   Your organization uses Zoom meetings.

-   You want the Notetaker to automatically join and transcribe Zoom meetings using RTMS.

-   You are a Zoom Account Owner or Zoom Admin (or can work with someone who has those permissions).

## Before you begin

You'll need:

-   Zoom Account Owner or Admin access.

-   Access to the Zoom App Marketplace.

-   Permission to approve marketplace applications for your organization.

## Step 1: Install the Notetaker Zoom App

-   Sign in to the Zoom App Marketplace.

-   Search for "Outdoo AI"

-   Click **Install**.

-   Authorize the requested permissions.

If your organization restricts marketplace apps, your Zoom administrator may need to pre-approve the application.

## Step 2: Enable Real-Time Media Streams (RTMS)

After installing the app:

-   Sign in to the Zoom Web Portal.

-   Navigate to:  
    **Admin → Account Management → Account Settings**

-   Open the **Meeting** settings.

-   Locate **Real-Time Media Streams (RTMS)**.

-   Enable the setting.

-   If prompted, allow installed marketplace apps to access RTMS.

>   
> **Note:** The exact location of this setting may vary depending on your Zoom account type and Zoom updates.

## Step 3: Grant Required Permissions

Ensure the installed application has permission to:

-   Receive meeting audio streams

-   Receive participant events

-   Access meeting metadata required for transcription

No additional permissions beyond those requested during installation are typically required.

## Step 4: Verify Organization Settings

Some organizations restrict RTMS access through security policies.

Your Zoom administrator should verify that:

-   RTMS is enabled at the Account level.

-   The feature is not disabled by Group policies.

-   The marketplace application is approved.

-   Users are allowed to use approved marketplace applications.

## Step 5: Test the Integration

Create a test Zoom meeting.

When the meeting starts:

-   The Notetaker should automatically connect using RTMS.

-   Live transcription should begin shortly after the meeting starts.

-   Meeting summaries and notes will appear in your workspace after the meeting.

## What changes with RTMS?

Compared to the previous bot-based approach:

-   No visible participant joins as the notetaker bot.

-   Audio is received directly through Zoom's RTMS service.

-   Faster connection to meetings.

-   Improved reliability.

-   Better support for enterprise security requirements.

-   Reduced participant distractions.

## Troubleshooting

## RTMS isn't available

Possible causes:

-   RTMS is disabled for your Zoom account.

-   Your Zoom plan does not yet support RTMS.

-   Your administrator has not approved the marketplace application.

Contact your Zoom administrator to verify your account settings.

## The Notetaker does not connect

Check that:

-   The Zoom app is installed.

-   RTMS is enabled.

-   The meeting host belongs to the authorized Zoom account.

-   Required permissions were granted during installation.

## Live transcription does not start

Verify:

-   The meeting has actually started.

-   Audio is available in the meeting.

-   The Notetaker has successfully connected.

-   Your organization's firewall or security policies are not blocking required Zoom services.

## Frequently Asked Questions

## Do meeting participants still see the Notetaker join?

No. When RTMS is used, the Notetaker receives the media stream directly from Zoom rather than joining as a visible participant.

## Do I need to reinstall the app?

No. Existing customers only need to ensure the latest version of the Zoom Marketplace app is installed and RTMS has been enabled.

## Can I still use the previous bot-based integration?

This depends on your organization's configuration. Some accounts may continue using the legacy method until RTMS is fully rolled out.

## Does every Zoom user need admin permissions?

Yes. All users have to install Zoom app.

## Is RTMS secure?

Yes. RTMS uses Zoom's official APIs and authorization model. Media streams are provided only after your organization authorizes the marketplace application.

## Need Help?

If you've completed the steps above and RTMS is still not working:

-   Contact your organization's Zoom Administrator to verify RTMS is enabled.

-   Reach out to our Support team with:

-   \- Your Zoom Account ID

-   -   Meeting ID

-   -   Meeting date and time

-   -   A brief description of the issue

This information helps us investigate the issue more quickly.

Hope this article was helpful. For any queries, please write to support@outdoo.ai