---
title: "Zoom Phone Integration with Outdoo AI"
url: "https://help.outdoo.ai/en/article/zoom-phone-integration-with-outdoo-ai"
language: "en"
last_updated: "2026-10-23T19:45:09.705Z"
---

# Zoom Phone Integration with Outdoo AI

Learn how to integrate Zoom Phone with Outdoo AI to automatically log calls, analyze performance with AI-driven metrics, and enable AI coaching for your team.

Zoom Phone is a cloud-based phone system from Zoom that combines voice calls with Zoom's collaboration tools. Integrating Zoom Phone with Outdoo AI lets you log and analyze calls, gain AI-driven insights, and build a call repository for coaching and performance improvement.

### Adding the Outdoo AI App to Zoom

Zoom Phone is connected once for the whole workspace, by a Zoom admin.

-   In Outdoo AI, go to **Company Settings > Conversation Capture > Dialers**.

-   Find **Zoom Phone (Super Admin)** and click **Connect** on its card.

-   On the integration page, click **Connect**. You are redirected to the Zoom login page. Enter your Zoom credentials and approve the integration.

-   You return to Outdoo AI and the status shows **Connected**.

![](https://cdn-assets.productfruits.com/9f63a281-c6b6-4bc4-970a-9b04645cc842)

### Integration Features

-   Log Zoom Phone call recordings in Outdoo AI automatically

-   Analyze calls with AI-driven performance metrics such as talk-to-listen ratio and talk time

-   Enable AI coaching for Zoom Phone calls to generate personalized feedback

-   Build a repository of best calls for onboarding, training, and performance benchmarking

### Prerequisites

-   Active Zoom Phone subscription

-   Automatic Call Recording must be enabled: Zoom > Account Management > Account Settings > Automatic Call Recording > Turn ON

![](https://cdn-assets.productfruits.com/965be6af-b5df-4434-a8ef-4aa797356e27)

### Removing the Outdoo AI App from Zoom

-   Log in to your Zoom account and go to the [Zoom App Marketplace](https://marketplace.zoom.us/).

-   Click **Manage > Added Apps** or search for the Outdoo AI app.

-   Select the Outdoo AI app.

-   Click **Remove**.

Logged recordings and analytics already in Outdoo AI remain intact unless manually deleted. No new Zoom Phone data will sync with Outdoo AI after removal.

### Troubleshooting: Recording Not Showing in Outdoo AI

-   **Check the connection:** go to **Company Settings > Conversation Capture > Dialers** and verify that **Zoom Phone (Super Admin)** shows as **Connected**.

-   **Reconnect:** click **Disconnect**, then **Connect** again to reauthorize access.

-   **Verify Zoom settings:** go to Zoom > Account Management > Account Settings > Automatic Call Recording and make sure it is enabled.

### Frequently Asked Questions

**Do I need admin permissions to connect Zoom Phone?** Yes, you must be an admin or have the relevant permissions in both Zoom and Outdoo AI.

**Can I selectively log only certain Zoom Phone calls?** No, all automatically recorded calls are pulled into Outdoo AI once connected.

**What happens to data if I downgrade or cancel Zoom Phone?** Existing data remains in Outdoo AI, but new calls will not be recorded or analyzed.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Zoom and Outdoo AI](https://help.outdoo.ai/en/article/zoom-and-outdoo-ai)

-   [Connecting your dialer to Outdoo AI](https://help.outdoo.ai/en/article/connecting-your-dialer-to-outdoo)

-   [Intro to Coaching](https://help.outdoo.ai/en/article/intro-to-coaching)