---
title: "Why Some Features Are Locked"
url: "https://help.outdoo.ai/en/article/why-some-features-are-locked"
language: "en"
last_updated: "2026-10-22T16:04:57.673Z"
---

# Why Some Features Are Locked

Why some sidebar items show a lock, what the preview page shows, and how a locked feature differs from one your permission profile hides.

Outdoo AI is made up of two products: **AI Roleplays** (Practice) and **Revenue Intelligence** (Real Calls and Opportunities). Your plan decides which of them your workspace has. Sidebar items that belong to a product your plan doesn't include still appear in the sidebar, with a lock badge, so you can see what else Outdoo AI can do.

## What you see when you open a locked item

Click a locked item and Outdoo AI opens a preview page in place of the feature. The preview shows:

-   Which product the feature belongs to, for example "Practice is part of AI Roleplays, which isn't in your plan."

-   A short description of the feature and the main things it helps your team do.

-   **Contact support**, which lets you book a call with the Outdoo AI team to talk about adding the feature.

-   **See how it works**, which opens the help article for that feature in a new tab.

For **Practice**, **Real Calls** and **Opportunities**, the preview covers every item in the section. Use the dots under the preview to move between them. The preview opens on the item you clicked.

## Which items belong to which product

| Product | Sidebar items |
| --- | --- |
| AI Roleplays | Practice (Roleplay Agents, Courses, Call Blitz, AI Trainer, History), Performance > Practice, Manage > Courses, Batches, Call Blitz, Roleplay Types, Scenarios, Workflows |
| Revenue Intelligence | Real Calls (History, Library, Streams), Opportunities (Pipelines, Insights), CRM Automation, Manage > Trackers, Categories, Follow-up Templates |
| Either product | Performance > Activity, Performance > Scorecards, Manage > Scorecards, Resources, AI Questions, Vocabulary, Labels |

Items that work with either product are never locked, as long as your workspace has at least one of the two.

## Locked is not the same as no access

A lock means your **plan** doesn't include the feature, so nobody in the workspace can use it yet.

If your plan includes a feature but your **permission profile** doesn't, the item doesn't appear in your sidebar at all. If you open its link directly, you see "You don't have access to this page." Ask a workspace admin to change your permission profile. See [Create and Manage Permission Profiles](https://help.outdoo.ai/en/article/create-and-manage-permission-profiles).

## Adding a feature to your plan

Click **Contact support** on the preview page, or write to support@outdoo.ai. Admins can see the current plan and usage in **Company Settings > Billing**.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Billing](https://help.outdoo.ai/en/article/billing)

-   [Create and Manage Permission Profiles](https://help.outdoo.ai/en/article/create-and-manage-permission-profiles)

-   [Default permission profiles guide](https://help.outdoo.ai/en/article/outdoo-ai-user-roles-permissions-guide)