---
title: "Why aren't calls for a specific person being scored on Outdoo AI?"
url: "https://help.outdoo.ai/en/article/why-arent-calls-for-a-specific-person-being-scored-on-outdoo-ai"
language: "en"
last_updated: "2026-10-24T14:27:04.777Z"
---

# Why aren't calls for a specific person being scored on Outdoo AI?

Learn why calls for a specific team member aren't being scored and how to troubleshoot common causes like inactive managers, missing initiative assignments, and incorrect nesting configurations.

If calls for a particular team member are not being scored, review the following possible causes.

-   Manager status (for team assignments). When a scorecard applies to a **Team**, the team is picked by its manager's name, and only active managers appear in that list. If the team's manager has been disabled, the team can't be selected and its members' calls may not be scored.

-   Scorecard assignment. Verify that a scorecard applies to the user, under **Apply to** (**Team Member** or **Team**). Calls will not be scored if no scorecard is linked to the individual.

-   No multiple nesting. Make sure the scorecard assignment does not involve multiple levels of nesting (for example assigning to a sub-team under another team). Scorecards should be assigned directly to the user or their immediate team.

## How to check assignments

-   Go to **Manage > Scorecards** from the sidebar, open the scorecard, and check **Apply to** on **Scorecard Details**.

![](https://cdn-assets.productfruits.com/d600c21a-ec45-49f5-9b43-9263dfe17514)

## How to check manager status

-   Go to **Company Settings > People Settings > Team Management** and use the **Disabled Users** filter to check whether the manager has been disabled.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Why aren't my calls being scored on Outdoo AI?](https://help.outdoo.ai/en/article/why-arent-my-calls-being-scored-on-outdoo-ai)

-   [Intro to Coaching](https://help.outdoo.ai/en/article/intro-to-coaching)

-   [Add or Manage Team Members](https://help.outdoo.ai/en/article/add-or-manage-team-members)