---
title: "Why are my scores not accurate on Outdoo AI?"
url: "https://help.outdoo.ai/en/article/why-are-my-scores-not-accurate-on-outdoo-ai"
language: "en"
last_updated: "2026-10-23T02:56:44.245Z"
---

# Why are my scores not accurate on Outdoo AI?

Learn how to troubleshoot inaccurate call scores by reviewing scoring parameters, weightages, and models, and how to access scoring configuration settings.

If call scores seem off, review the following areas.

-   Check the objectives. Make sure each objective and its **Must do** and **Good to do** criteria describe what you actually want to score. Vague or misaligned criteria produce unexpected results.

-   Review weights. Under **Overall Score**, check the **Score Methodology**. With **Weighted Distribution**, verify the weight given to each objective.

-   Check the scorecard model and AI scoring mode. Under **Scorecard Details**, review the **Scorecard model** (Caliber 1 or Caliber 2) and the **AI Scoring Mode** (Standard, Strict, or Very Strict). See [Creating a scorecard](https://help.outdoo.ai/en/article/creating-scorecard).

-   Update scoring settings by going to **Manage > Scorecards** from the left-hand menu to review and edit scoring configurations.

![](https://cdn-assets.productfruits.com/b01a116e-53c3-4698-a005-b66223860db5)

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Why aren't my calls being scored on Outdoo AI?](https://help.outdoo.ai/en/article/why-arent-my-calls-being-scored-on-outdoo-ai)

-   [Creating a scorecard](https://help.outdoo.ai/en/article/creating-scorecard)

-   [Intro to Coaching](https://help.outdoo.ai/en/article/intro-to-coaching)