--- title: "What Does Outdoo AI Do?" url: "https://help.outdoo.ai/en/article/what-does-outdoo-ai-do" language: "en" last_updated: "2026-10-23T02:55:44.402Z" --- # What Does Outdoo AI Do? Learn how Outdoo AI connects roleplay practice, live call coaching, and post-call workflow simulation to help sales teams improve performance and close more deals. Outdoo AI is the AI roleplay and training platform for customer-facing teams. It connects three things that most training tools keep apart, and you'll find each one in the left sidebar: **Practice** before customer conversations, **Real Calls** recorded and scored with the same scorecards, and **Performance** to see whether the practice is changing what happens on calls. Each should inform the others. What team members struggle with in roleplay should shape which calls managers review, and what goes wrong on real calls should feed back into how training is designed. ![](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/69ea27b539e6b21689191773_homescreen-3.avif) ### Practice Before a team member takes a live call, they can practice against an AI agent that behaves like a real buyer. Agents can be built from actual calls, transcripts, battlecards, or custom prompts. The agent raises objections, asks follow-up questions, and responds differently depending on what the team member says. Practice formats include full discovery or demo calls, micro-learning for a single objection or moment, gatekeeper scenarios, multi-persona calls with up to three AI buyers, in-person roleplay for face-to-face meetings, and video avatar calls for team members who sell on video. After each session, the team member receives a scorecard and feedback on what they handled well and where they lost momentum. Practice also includes **AI Trainers**, which teach from your own documents in a spoken session, **Courses** that sequence agents into a learning path with certifications, and **Call Blitz** drills for high-volume repetition. ### Real Calls When a team member takes a real customer call, Outdoo AI records and transcribes it, and the call appears under **Real Calls > History**. Managers can review the call, leave timestamped comments, and score it against the same scorecard the team member used in practice. Because the scoring logic is consistent across roleplay and live calls, it becomes possible to see whether skills practiced in training are showing up in execution. ### Performance Coaching data, including activity, scorecard trends and practice results, is under **Performance** (**Activity**, **Scorecards** and **Practice**). This is where managers find gaps that need targeted practice and where leaders see whether training programs are actually changing behavior. Deal-level win/loss patterns are under **Opportunities > Insights**. ### Workflow training After a call ends, there is work to do: updating the CRM, selecting a call disposition, logging notes, completing required fields. Outdoo AI's workflow training lets team members practice this during a roleplay: an admin records the ideal run of the process once, and each attempt is compared with it before the team member does the work on live deals. Results show where an attempt differed from the ideal run, such as missed or out-of-order steps, backtracking and time taken, and managers can review them across the team under **Performance > Practice** (Workflows tab). This matters most when rolling out a new CRM process, onboarding new hires, or improving data quality on a workflow that has a lot of variation. ### What Outdoo AI connects to What you see in your account depends on how your organization is set up. Common connections include: - CRM (Salesforce, HubSpot, Pipedrive, Zoho, Close, and others) for deal and account context - Calendar (Google Workspace or Microsoft 365) for automatic meeting capture - Dialers (Outreach, Salesloft, Dialpad, Zoom Phone, and others) for inbound call recordings - LMS and LXP platforms, using SCORM export, for course completion tracking in your existing learning system - Gong and Clari for importing calls as roleplay source material Integrations extend Outdoo AI's reach. The core work, including practice, coaching and workflow training, happens inside Outdoo AI whichever external tools are connected. Admins manage connections under **Company Settings > CRM**, **Company Settings > Conversation Capture** and **Company Settings > Ecosystem**. Hope this article was helpful. For any queries, please write to support@outdoo.ai ## Related articles - [About AI Roleplay](https://help.outdoo.ai/en/article/about-roleplay) - [Intro to Coaching](https://help.outdoo.ai/en/article/intro-to-coaching) - [Intro to workflow training](https://help.outdoo.ai/en/article/intro-to-software-simulation)