---
title: "Upload a call recording"
url: "https://help.outdoo.ai/en/article/upload-a-call"
language: "en"
last_updated: "2026-10-23T02:56:51.779Z"
---

# Upload a call recording

Learn how to manually upload call recordings to Outdoo for transcription and AI analysis, including supported file formats, upload limits, and what to expect from the analysis.

If you have a call recording that Outdoo AI didn't capture (for example, an older call you want reviewed, or a meeting recorded outside a connected dialer), you can upload it manually. Outdoo AI transcribes and analyzes it the same way it handles live-captured calls.

## How to upload

-   Go to the **Home** page.

-   In the **Shortcuts** section, click **Upload Calls**. (If you do not see this shortcut, your permission profile does not include uploading calls. Ask your admin.)

-   Choose where the file is coming from:

-   -   **My Device:** upload files from your computer or mobile device. Supported formats are MP3, MP4, WAV, and MOV.

-   -   **Cloud Storage:** pick files from Box, OneDrive, OneDrive for Business, or Dropbox, or paste a link to the file (URL).

-   Select the files, then confirm the upload.

-   The call is queued for processing. Processing usually finishes within 10 to 15 minutes, after which the call appears under **Real Calls > History**.

Google Drive is not currently a supported upload source. Download the file from Google Drive and upload it from **My Device**, or move it to one of the supported cloud services first.

## Limits and file requirements

-   From **Cloud Storage**, you can upload up to 10 files at a time, with a maximum size of 1 GB per file.

-   Accepted formats are MP3, MP4, WAV, and MOV (cloud uploads also accept MPEG).

## What to expect from uploaded calls

Uploaded calls produce transcripts and AI analysis, but the analysis is usually less precise than for calls captured through a connected dialer or the notetaker. Captured calls come with participant metadata and CRM context; uploaded files typically have none of that, so the AI works with the audio alone.

For best results, upload the highest-quality audio available and name the file clearly so you can find it in your calls list later.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Manage Uploaded Calls](https://help.outdoo.ai/en/article/manage-uploaded-calls)

-   [Uploading Call Recordings for Analysis on Outdoo AI](https://help.outdoo.ai/en/article/uploading-call-recordings-for-analysis-on-outdoo-ai)

-   [Listen to a Call](https://help.outdoo.ai/en/article/listen-to-a-call)