---
title: "Troubleshooting unrecorded calls"
url: "https://help.outdoo.ai/en/article/troubleshooting-unrecorded-calls"
language: "en"
last_updated: "2026-10-25T04:15:33.233Z"
---

# Troubleshooting unrecorded calls

Learn why your calls aren't being recorded and how to resolve common recording issues like canceled meetings, short conversations, or recorder access problems.

## Recording settings overview

Whether a call gets recorded depends on several factors:

-   Individual data capture settings for each company participant on the call.

-   Company-wide recording configurations.

-   Consent profile settings.

-   Actions taken during the call, such as stopping the recording.

-   Whether recording was scheduled for that meeting at all.

### Calls excluded from recording criteria

Some calls do not meet the recording criteria when scheduled, such as:

-   Face-to-face meetings or meetings without a web-conference URL.

-   Meetings scheduled by your customer.

These meetings still matter for deal activity and will appear in Outdoo AI if detected.

### Troubleshooting skipped recordings

Some calls aren't recorded because of something that happened at the start of the call. Outdoo AI records a reason for each skipped recording. Managers can review recording statuses for their team in the **Call Status** tab under **Performance > Activity**. If your permission profile gives access to reports, you can also get a full report by email from **Company Settings > Reports > Call Status** with **Email Report**. Below are the common reasons and what to do about each one.

## Skipped recording reasons and actions

### 1\. Canceled

The meeting was canceled, deleted from the organizer's calendar, or declined by the organizer. Confirm with the host whether the meeting was canceled.

### 2\. Conversation too short

The call was shorter than your company's minimum call length, or had no audio activity. Your tech admin sets the minimum in **Company Settings > Conversation Capture > Notetaker Controls** under **Minimum call process duration (in seconds)** (default 120 seconds).

### 3\. Could not be processed

A minor issue occurred with the video conferencing provider. Contact Outdoo AI Support and provide the call URL.

### 4\. Recorder denied from joining

The host enabled a waiting room but did not allow the Outdoo AI recorder to join. Confirm with the host that the recorder is permitted to enter the meeting.

### 5\. Recorder dismissed

The host removed the Outdoo AI recorder from the meeting. Verify with the host whether the recorder was dismissed.

### 6\. Recorder stopped recording

The recorder left the call after a few minutes because it could not see participant details. Update settings to make sure the recorder can view participant information.

### 7\. Invalid meeting link

The meeting link is invalid or incorrectly formatted. Confirm the link is accurate in your conferencing provider's settings.

### 8\. Invited too late

The meeting was scheduled less than 15 to 30 minutes before its start time. Schedule meetings further in advance, or use the impromptu scheduling option.

### 9\. Meeting was full

The meeting reached its maximum participant limit. Check the maximum participant limit for your web conferencing provider.

### 10\. No show

No one joined the call except the host. Make sure participants join with audio.

### 11\. Password required

The meeting required a password that wasn't included in the invite. Include the password in the web conference link.

### 12\. Recording consent withheld

A participant did not consent to recording. Recording cannot proceed without consent.

### 13\. Schedule changed

The meeting was rescheduled, so the original time slot appears as skipped. The recording happens at the new time.

### 14\. No VoIP

VoIP access was disabled by the meeting host. Make sure VoIP access is enabled in the host's settings.

### 15\. Internal meeting

Some organizations only record meetings with external participants. Check organization settings and consult your admin.

### 16\. Technical issue

A minor issue occurred with the conferencing provider. Contact Outdoo AI Support and provide the call URL.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Ensure a Call is Recorded](https://help.outdoo.ai/en/article/ensure-a-call-is-recorded)

-   [Create or Manage Consent Profile](https://help.outdoo.ai/en/article/create-or-manage-consent-profile)

-   [FAQs for Zoom Calls](https://help.outdoo.ai/en/article/faqs-for-zoom-calls)